I had already reset this lady's BIOS 3 times to remove the password as well as fix all kinds other crazy things she had done to her computer (somehow she installed Netware, and messed up the Web Desktop royally). This has all been in the past 3 weeks. Before I did that I had to fix another huge problem with it by formating and installing a fresh copy of XP Pro. About 3 weeks before I had to do that it was brand new in the box from Dell. So as you can tell, she is quite a ****-up as proved in a very short amount of time.
The last time I had to reset her BIOS I said the hell with it and put a password on her BIOS setup so that she couldn't somehow change it again. Nevertheless, 3 days later she calls asking me what her password is because she was locked out of her computer AGAIN (Jesus lady.... get a clue...). How can her BIOS password keep getting changed like that, even when I set a password on the BIOS setup myself? Could it be a virus of some kind, or is there some program out there that she insists on installing (even when I told her not to install ANYTHING) that could be doing this? Normally she finds just about every "free" game in existence on the internet and trashes her computer with them in a matter of hours after I fix it.
Does anyone know what besides a problem with the BKC (Between Keyboard and Chair) could be causing this?