Of course I know how to resolve the problem. The error message is "Wintab32.dll not found" Install a Wintab driver. The problem is, some of our users don't know that. Wintab32.dll is included in our Delphi app, as it depends on a digitizer. Our customers frequently install the application on a new machine, and do not install the digitizer. My programming guru's tell me that since the application closes on this error and it is fatal, we cannot put up a more descriptive error message. Something along the lines of "Please install the digitizer driver." We would install it for them, except there are several different compatible brands and styles of digitizer out there, and far be it for us to limit our customers choices.
In short, what can be done when Wintab32.dll is depended on for operation. We've gone over changing the install script to pop a message box saying something like "make sure your digitizer is installed and working" but with mixed results.