XP won't restart, sticks at "Updates are being installed"
Posted on 2004-10-13
XP Pro OEM SP2 on a Sony VAIO
On a Remote system controlled by pcanywhere
Made a system restore point
Installed Sony web site updates for
DVD Firmware upgrade
Restarted and it got stuck saying
"Updates are being installed 1 of 2" or similar
"Do not switch off your computer"
After a long time waiting, I sighed, got someone local to switch off & switch on and logged on ok,
tried to restart.
Switch off, switch on, log on ok, restored the restore point
it said it was OK, I tried to restart and again
stuck at "updates are being installed"
Sony say it might be hardware fault or OS corruption so use their
system recovery disk to go back to square 1 , which is not very helpful.
Microsoft say they want £185 + taxes yes that is over $300 for a technician to
discuss anything on OEM XP Pro
How do I recover this?
I don't want to do a repair install or upgrade install if I can help it as the machine is
in another country and set up manager unattended repair install is not possible and upgrade install is
tricky to get right first time I imagine.
I would just like to delete some registry keys or whatever which are telling XP to do these updates at shut down time.
Then roll back the drivers I would imagine.
Don't see any earlier firmware version for the DVD on the web site so if that is the problem, it will be tough.
I have a recent tape backup, but when the backup is restored with System State,
will it overwrite the problem immediately, or after it restarts? In other words will I still
be stuck trying to close down? If so what happens if I switch off and on at that point?
Many thanks Experts
PS The registry key for system restore says the last restore was interrrupted
Also somewhere along the way using remote registry editing from another PC I deleted a key in
To get out of a loop and back in to some control.