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Microsoft Outlook 2003 & Norton Internet Security 2005?

Posted on 2004-10-14
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Last Modified: 2010-04-08
Howdy all.  Is there any known issue using Outlook 2003 with Norton Interenet Security 2005?

I've attemped to load Norton several times on a XP Pro with SP2 loaded.  Initially it works fine, but within one day all email will be blocked.  I get a "server not responding" error.  I know it's something local on the machine, because I can use a different computer to access the email.  And as soon as I uninstall Norton, the mail works again.

I checked the internet and the Symantec website.  Symantec is NO help.  Not even email support, all they have is an on-line website that verifies all your files are up to date.  On the web I found that if you uninstall and reinstall, it should clear up the problem.  No luck.

I have installed Norton when the Windows firewall was turned on, and installed Norton once with it turned off.  Made no difference, got the same results.  I've gone into the firewall settings and deleted all the programs that it logged as accessing the internet, to make it "re-recoginze" Outlook.  No luck.  I even tried to use Outlook Express 6 with the same results.

I'm not a computer novice, but this has me stumped.  And I'm morally against paying for tech support for a program that I all ready paid for!

Any ideas?

Richard
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Question by:fever_rca
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5 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12306929
I have seen issues with Outlook 2003 and NIS 2005 here in EE several times. But now after SP2 coming , issues have increased a lot. Sp2 itself has got its own issues so it is clear to me those all contribute to these issues.

One thing to try after updating Outlook 2003 with all the latest updates and NIS with all latest updates is to work and see without Sp2.

Now here is the question

Does this setup of OL 2003, NIS 2005 ever worked with Windows xp SP2 continously for more than a day ..

As I said , you may want to check without Sp2 and see if there is any difference ..

Post back

SR
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Author Comment

by:fever_rca
ID: 12317401
I don't have any computer that doesn't have SP2 on it.

I'm not sure if it worked for a full 24 hours.  I loaded it and it worked, I was able to send\receive email, the parential controls works, etc.  This was around 3:00 PM.  The next time I checked (It's my daughters computer) was two days later and it wasn't working.  I dinked with it with no luck, so I uninstalled and re-installed.  It worked after the re-install.  This was about 4:30 PM.  I checked the next day at 5:00 PM and it wasn't working.

Yes, Outlook, NIS and Windows XP are all up to date with all patches.

Richard
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LVL 49

Accepted Solution

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sunray_2003 earned 1000 total points
ID: 12317616
Richard

You may want to create a new profile in outlook and test the same. Possible profile corruption can be one of the causes for this random not working state..

SR
0
 

Author Comment

by:fever_rca
ID: 12326098
I'll try that.

Richard
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Author Comment

by:fever_rca
ID: 12331278
That worked.  Thanks SR!
Richard
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