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Outlook message send button does not send

Sometimes messages created by an application using simple MAPI and displayed by Outlook do not send when the send button is clicked. The button depresses as it has been clicked by the message does not go - the dialog stays there. Often repeated clicking sends it but not always.

Occasionally this occurs when the message has been created with the Outlook new message option.

The messages sometimes get saved to the Inbox rather than the Draft folder.

Problem observed with Outlook 2002 and 2003.

ASKER CERTIFIED SOLUTION

sunray_2003

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AndyNibbs

ASKER

Hi,

Thanks for your help.

It's an Exchange server.

I found no code to disable the send button - though this is an intermittent problem that's no occurring currently on any of my test pcs. I'll test again next time I see the problem.

I get these symptoms (always the last two, not certain about the first 2)

- Message appears saved in inbox rather than drafts
- Email address format looks unusual e.g. =smtp:foo@bar.co.uk <foo@bar.co.uk> [that said it sometimes successfully sends when the TO field is of this form]
- All outlook UI is frozen apart from the message
- Send button changes appearance when clicked but message dialog stays onscreen.

Andy

sunray_2003

Have you tried to create a new profile and see if that would do the same.. Lot of reasons why an user's profile can get corrupted and that could affect this.
When you get this issue next time, create a new profile and check in there.

SR

skwash

try and check "Send Immediatly when connected" in outlook under Tools > Options > Mail Setup

AndyNibbs

ASKER

Just had the problem again briefly:

Ctrl-enter did seem to send the message reliably when the send button was not responding.

I couldn't find any VBA code that would disable the send button.

Send immediately when connected - is checked and always has been.

Problem has stopped again now.. until next time.

Thanks,

Andy

sunray_2003

Andy

if you have interrupted problems try recreating a new profile to see if that would solve the issue altogether

AndyNibbs

ASKER

ok, thanks - I've removed and recreated my profile on this particular machine.

I'll just have to wait and see now.

AndyNibbs

ASKER

Profile re-creation did not help.

Ctrl-enter still consistently sends the mails whilst the button is not doing so.

To recap:

Still getting this unusual TO field format: =smtp:foo@bar.co.uk <foo@bar.co.uk>

This seems to occur at the same time as the sending problem although manually editing this and clicking send doesn't help so this may be a red herring.

Still when saving the email it goes into the inbox rather than the more traditional drafts folder.

I've upped the points to 500!

Cheers,

Andy

sunray_2003

Still getting this unusual TO field format

Are you using any custom form to compose an email or just the default present in outlook ?

Can you view all email addresses fine in your contact folder ?

AndyNibbs

ASKER

Hi Sunray,

I'm not using a custom form.

If I click the TO button, I get the list of contacts fine.

If I double click on the one I'm trying to send to in order to get it in the TO field and OK it - then the send button works straightaway. (!?)

Andy

AndyNibbs

ASKER

I think sometimes outlook thinks it is offline. (Messages staying in outbox)

Andy

sunray_2003

Andy

>> If I click the TO button, I get the list of contacts fine.

This is what you want , right ?

stefri

Did you try, in a new mail, to Customize the toolbar? Remove Send button and re-add it?
At a time, I had a Custom form poorly written which messed up the standard toolbar: I had 2 Send buttons...

Stefri