this is a similar post to another that I have found but would like more information on the connector that would need to be added.
I have 1 user that has a Blackberry. They have redirector software installed on their desktops and it forwards their email through my exchange server to the RIM network (email@example.com) for delivery to their blackberrys.
It often takes hours for them to get their messages. Sometimes messages are 12-16 hours old before they are delivered and they often go for 8 hours without getting a single message. When this happens there may be 60 messages in the "pending to handheld" column. If I look in the outbound queues in exchange I do see 20-30 messages in the blackberry.net queue is in the retry state. Often when I force a connection I can get some/all of the waiting messages to go.
The redirector is always running, we have reset the blackberrys multiple times, generated new encryption keys etc. The RIM techs have thrown up their hands and are telling me that the redirector software is working properly and the problem is on by exchange server.
Does anyone have any ideas on this? Are there some settings for exchange or the queues that will fix this problem? None of our 150 regular email users have any problems with sending email.
I am theorizing that it must be a DNS issue, but everything looks fine as far as I can tell.
Martin E. Swanson