Internet Explorer stuck in "working offline"

Posted on 2004-10-14
Last Modified: 2006-11-17
I have a home network, and I am unable to run msn messenger on the computers as it displays the error:

"We could not sign you in to MSN Messenger because Internet Explorer is currently set to work offline. Please change this setting in your browser's file menu and then try signing in again. 0x81000362"

The proxy settings are correct, and I have an active internet connection (a cable connection which is always connected) which is controlled by a computer running Smoothwall Express 2.0

I have no problem browsing the internet using Mozilla Firefox as my browser, but cannot use Internet Explorer.

What can i do to fix this problem?

Thanking you in advance
Question by:Sqwuzzy
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LVL 10

Expert Comment

ID: 12315118
Open up Internet Explorer and click the File menu and make sure there is no check to work offline.


Author Comment

ID: 12315326
there isn't even an option that says "work offline"
LVL 10

Expert Comment

ID: 12315378
what version of IE do you have?

There should be a work offline in the File menu right above close....I have it on IE 6.0
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Author Comment

ID: 12315599
i have ie 6.0 too

there is no "work offline" option in the file menu.

the thing above close is "properties"

Expert Comment

ID: 12316475
try it in IE

Tool -> Internet Options -> Connections -> Choose "Never dial a connection".

Make sure the proxy setting in IE is right.

or you can try to reinstall IE into your computer.

Author Comment

ID: 12316675
don't worry, i've fixed it.

i uninstalled internet explorer and setup msn explorer instead, and now everything is working fine.

Author Comment

ID: 12316678
thanks danielwpc for that suggestion

Expert Comment

ID: 12317115
On IE:  Open Internet Options, the under Connections make sure "never dial" is enabled.  Also, under "Security" set everything to a "default level".

Accepted Solution

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ID: 12761842
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