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Outlook express doesn't view HTML

Posted on 2004-10-14
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Last Modified: 2010-04-08
Under Tools > Options > Read:
If I choose to "Read all messages in plain text"  I get the paper clip with attachments for reading the text or html of the message, plus any attachments.  If I uncheck this box then the message hangs while (trying to render the html?) and never shows the message.  Installing SP2 did not fix this, so I am assuming it is a setting somewhere and not a corrupt file.  OE has been uninstalled and reinstalled (Manual deletion and reinstall).  The machine had considerable spyware but it has been removed.  
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Question by:zaph1
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8 Comments
 
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Accepted Solution

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sunray_2003 earned 250 total points
ID: 12317602
Not sure if you have done this or not

Click Start, point to Programs, and then click Outlook Express.
On the Tools menu, click Options, and then click the Security tab.
Click to clear the Block images and other external content in HTML e-mail check box.
Click Apply, and then click OK.

Source: http://emailuniverse.com/ezine-tips/?Solution-To-Windows-XP-SP2-Removing-HTML-Email-Graphics&id=1169&cat=strategy
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Author Comment

by:zaph1
ID: 12318809
Good try, but the problem was occuring before SP2 was installed.  SP2 was installed as an attempted solution.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12318848
With Sp2 now , have you tried to clear that option which I gave in  my first suggestion and did that help ..
Is IE in your machine working fine .. OE depends on IE for viewing all these html and if IE is corrupted then this may not work ..

Can you create your own html email , send it to yourself , receive it in inbox and see if that shows the same behavior

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LVL 49

Expert Comment

by:sunray_2003
ID: 12318863
What happens if you do this
Tools -> Options... -> Read Tab -> Uncheck the box "Reading all messages in plain text".

close OE, open it again and then try viewing html
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Author Comment

by:zaph1
ID: 12323645
Post 1:  IE works fine, I can click the attachment for the HTML message and it displays fine. It will not preview or display properly if plain text is turned off.
Post 2:  If I uncheck the box it hangs while trying to render the HTML in the preview window.  
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LVL 49

Expert Comment

by:sunray_2003
ID: 12323794
Is your OE fully updated

you may want to create a new identity to check if the same issue occurs

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Author Comment

by:zaph1
ID: 12872336
MHT:// was disabled by some spyware prevention tools.  re-enabling it fixed the problem.
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