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In Outlook 2003, Format is mis-firing

Posted on 2004-10-15
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In OUtlook 2003, I go to TaskPad, double-click on a Task (My Daily Agenda).  OPened, I highlight some text, go to Format/Font--make a choice in Font, Font Style, and Size, go to bottom left and chose a Color (Red) for my memory purposes.  Then I click in the upper right corner, OK.  When I return to the text, everything I chose is there/finished.  So I go to Save/And Close.  In the past, I could reopen that particular Task, and everything I chose and Saved/And Closed would still be there, i.e. the changes in Format/Font:  Font, Font Style, and Size, even Color, but laterly, when I return to that Task, it's immediately returned to the previous Format:  Font, Font Style, Size, and Color--all negated, even though I save them.  They're all returned to previous Format.  Why?  Can anyone help me correct this feature in Outlook 2003.

P.S.  This problem doesn't seem to affect Mircrosoft Word 2003.  At one point, I even did the Detect and Repair thing in Word hoping that somehow that also repair Outlook 2003, but it didn't work.  Word is ok, but Outlook isn't.  Please help.
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Question by:Mordido
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9 Comments
 

Author Comment

by:Mordido
ID: 12331789
Is there any reason why I can't get an answer for this request?  Is that there isn't enough points.  Well, since I pay monthly, on account, I'll change the points to 500.  Does that help?  I hope that's an incentive.
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Author Comment

by:Mordido
ID: 12352448
I just did a complete re-format and re-installed Office 2003 and Outlook 2003, and the problem listed above still persists.  PLEASE!  someone in the know answer this.
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Expert Comment

by:will_scarlet7
ID: 12400649
Hi Mordido,
    Sorry about the frustrations you have experienced of not getting any feedback on your question. I honestly do not know what to say as I have been unable to re-create the error on my version of Outlook 2003.

    Just some thoughts about getting answers (or not getting answers) in the forum...

    Since it is a forum and not a help line, most of us will look at the questions posted, and only offer comments if whe think we can offer at least advice toward a solution, and will frequently pass up a question if we don't have any information on that particular subject.
    Each of those participating here, have jobs that they concentrate on, and participate in the EE on the side and mostly in their free time, with the purpose of getting as much experience as possible in one place that can be a pool that others can draw on for help and tips.
    While it is nice to get the points for an answer, many of the experts will participate in any question that they think they have knowledge in, just for the sake of trying to help solve the problem. Sure, the more points, the more of an incentive. But just low points will not keep most of the experts away from a particular question
    Since (as I mentioned above) many of us do this in our spare time, we frequently only look over the most recent questions (I personally don't usually go back further than a day or so), assuming that the older questions have already been commented on, or we've already read them and do not consider it within our knowledge or experience.

    I hope my comments above do not sound too dry or rough. I am just trying to explain the nature of the beast. I have myself been on the recieving end of unanswered questions and know the frustrations that can come as a result (If you look at my profile of questions asked, other than the "Pointers", the deleted questions were ones that no one participated in and I gave up for lost causes). I have found that it helps to post a "Pointer to..." question and raise the points (as you did) if no one has commented after a day or so, as this brings the question back to the front of the list and perhaps to the attention of experts who did not get a chance to see it before.

Sorry that I do not have any words of wisdom to offer in how to solve the problems you are facing. I wish I could, but it is outside the scope of my experience and knowledge

Sam
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Author Comment

by:Mordido
ID: 12402094
Just for thought.  Two things have happened that I wonder may be the reason Outlook isn't working right.  I use yahoo.com and it offers Intellisync for Yahoo:  to expalain:  I can post in my Outlook 2003 calendar, Task, Notepad, and To-do list, install Intellisyne for Yahoo, and whatever I put in anyone of those features on my computer, when I use Intellisync, to syncrhronizes Outlook 2003 with my Yahoo Calendar, Notepad, To-do, and Tasks.  I can go either way.  I can post on Yahoo's calendar, and click Intelli...and it'll synchr all on to Outlook, or vice-a-versa.  But Outlook worked well after I had installed that, but I can't be sure.  Then there's WinFax Professional which I got from a friend to try for fax software, and that messed with Intellisync for Yahoo, e.g. when I opened Intelli to chose applications, such as Outlook 2003, in application setup, once I finished, I was unable to close out by clicking the Exit button, therefore I was unable to "save" any application I had chosen.  When I finally deleted or removed Winfax Pro, reinstalled Intelli for Yahoo, and rebooted, the problem was gone.  But, between the two options above, though they're related, I don't know if it one or the other or a combination of the two that have affected Outlook 2003.  What puzzles me is not only have I done the Detect & Repair thing in Outlook 2003, I eventually did a complete destructive Revovery on my computer which reinstalls Windows XP, then reinstalled Microsoft Office Student and Teacher Edition 2003, which houses Outool 2003, and I still have the problem.  Did the Detect and Repair things again.  Still have the problem.  Just that I did a complete destructive Recovery of XP, which is similar to reformating a computer, and then reinstalled all application, I shouldn't have this problem any longer.  Truly, I'm baffled.  The problem isn't in any other software application, e.g. Microsoft Office Student and Teacher Edition 2003.  Nonetheless, I do have the problem and the must be a way to fix it.  
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Accepted Solution

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will_scarlet7 earned 1500 total points
ID: 12402246
   The only hypothesis that I can gather from the info you posted above is that possibly WinFax or Intellisync (From your description I would lean toward blaming the combinati of of the 2) messed up a registry setting system file. I believe that it would be possible for an error to be passed down even through a "destructive Revovery" since the disk is not wiped clean, remnants of the previous system could remain to cause problems.

    One more point to ponder... Does Intellisync for Yahoo support RTF of HTML formating in it's tasks? Could it be that perhaps it only supports plain text and is the cause of formatting being stripped?
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Author Comment

by:Mordido
ID: 12402323
First, this computer from hp (i.e. hp pavilion a650y) is the first time I've ever received a computer without a Windows CD to reformat if I had to.  This Destructive and even non-destructive Recovery I don't trust, because of just what you said.  If that is the problem, how might I deal with that?  Also, your second suggestion, I never considered.  If it is real, how might I deal with that?
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Author Comment

by:Mordido
ID: 12402378
P. S.  Is there away to overcome hp's D:\ (RECOVERY) which is the locked drive they offer with the computer to do non-destructive and destructive revoveries?  I mean is there a way to do  a reformat (clean the slate)?  I can't see how when hp puts a drive on the hard disk that houses the Windows XP, and if do a reformat, I lose the locked drive  also.  
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Author Comment

by:Mordido
ID: 12402798
I think you're right with the Yahoo support RTF of HTML (p.s. What's "RTF of HTML" mean), because I just reinstalled Outlook, rebooted, and didn't reinstall the Yahoo Intelli, and the TASK/FONTS and whatever "saved" and remained.  Installed Intelli...of Yahoo, and the Save and Close didn't hold on to features such as a change of font, size, etc.
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Expert Comment

by:will_scarlet7
ID: 12404691
ThanX for the points Mordido!

>> (p.s. What's "RTF of HTML" mean)

RTF = Rich Text Format
HTML = HyperText Markup Language

The two are the most common standards for formatting text, but are not still not universally accepted in email formats due to the fact that they increase the size of the text (due to the additional codes needed to store the information) and require more programming to build a interface to translate the format codes into a viewable format.
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