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Multiple errors when sending/receiving and deleting/moving messages in Outlook 2002

Posted on 2004-10-15
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Last Modified: 2010-04-08
Hello -

These are the problems I am having with Outlook 2002:

1. When I send/receive I get the following error:
Task 'pop.artellawordsandart.com - Sending and Receiving' reported error (0x8004060C) : 'Unknown Error 0x8004060C'

The "envelope" icon says that messages are downloading but they don't come to my inbox.  Messages in my outbox are being sent repeatedly.

2. When I try to delete any message, or move it to another folder, I get this error:
"Restart Outlook and try again. If the problem persists, please reinstall. "

I have tried the following:

1. Running scanpst.exe under C:\Program Files\Common Files\System\Mapi\1033 to scan the Outlook.pst file (I found instructions to do this on another discussion that indicated a similar problem

2. Installing Service Pack 2 (I had not yet installed it)

3. A question - I saw on the previous discussion that Email Saver XE could be used if personal folders were corrupted, but when I run Email Saver XE, it asks me to select a backup folder from which to restore, and I don't know where to find a backup folder.

Please help.  I'm completely unable to use Outlook as of now.

-Marney
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Question by:artella
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LVL 49

Expert Comment

by:sunray_2003
ID: 12322197
Check this

OL2002: Mail Delivery to Inbox Stops When the Personal Folder or Offline Folder Is Full
http://support.microsoft.com/default.aspx?kbid=304863

Install all the latest service packs and updates for outlook and then restart to see if that would help

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Author Comment

by:artella
ID: 12322264
Yes - I was looking at that link and hoping that simply deleting old messages would help, but I'm not even able to delete files.

I've downloaded service pack 2 but not 3, so I will try that.  Where can I find the latest updates for Outlook?  Are they included in the service pack, or found in a separate place?  Thanks.

Marney
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LVL 49

Expert Comment

by:sunray_2003
ID: 12322278
OL 2002 should have SP3 as the latest
Go to http://officeupdates.microsoft.com and scan for updates.

get the latest

SR
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Author Comment

by:artella
ID: 12322677
I got SP3 and downloaded all updates and restarted computer.  Still the same problems as above.

What can I do next?

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Expert Comment

by:sunray_2003
ID: 12322807
make backup of all your outlook data
go to control panel --> mail --> show profiles
remove the profile and create a new one

then import alll your data, recreate the email account and then check if that would help

Also try creating a new personal folder to see if that would help

OL2002: How to Create a New Personal Folders (.pst) File
http://support.microsoft.com/default.aspx?scid=kb;EN-US;286146
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Author Comment

by:artella
ID: 12327893
Hi SR -

I was making a backup of my outlook data by exporting it to a folder that I created on my hard drive.  The export failed because I ran out of memory.  So I canceled the backup, deleted the folder I had created (to which I was exporting), and emptied the recycle bin.

When I opened Outlook again, I get a message that Outlook can't find the backup folder (it gave the path for the new folder I created).  When I click OK, a window opens that says "Create/Open Personal Folders File" and it is set to browse at a folder in ProgramFiles/Common Files/System/MAPI/1033.

I'm not sure what I should do next.  I never achieved a backup because of the memory problem.

Marney
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Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 12327899
Try opening outlook in safe mode to see if you can get access

start --> run --> outlook.exe /safe

Also Look for outlook.pst file searching in hidden folders
Mostly it would be found in
C:\Documents and Settings\{your profile name}\Local Settings\Application Data\Microsoft\Outlook

and backup that pst file
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Author Comment

by:artella
ID: 12334128
I have been trying to fix this and I think I'm made the problem worse because I haven't been making the right decisions.  Maybe you can help me find a way to start over.

I will do my best explain and backtrack - I apologize for not being more sophistocated.
I deleted the email profile as you instructed and imported my backup, and then I ended up with several different Personal Folders in the folder list pane - each one having the same sub-folders with emails in it.  I was getting low memory messages -- it said I only had a couple of MB in My Computer, so I tried to delete email folders and files in the folder list pane, to get rid of all the duplicates, but it won't let me delete anything - it says "Outlook has encountered an unknown error.  If the problem persists, restart Outlook."

I would assume the next step would be to delete .pst files from \Local Settings\Application Data\Microsoft\Outlook, but I don't know which ones to keep and which to leave.  They are named outlook, outlook1, outlook2, etc.  

The other thing I tried was to remove the email profile again, and just start over by importing my backup.  However, I did this, and it didn't seem to remove the files.  I removed the profile from Control Panel - Emails, but when I open Outlook, I still have the same problem: multiple Personal Folder listings, and the inability to move or delete items.

I can, however, receive and send email.

Like I said, it seems I've made the problem worse and I don't know what to do next.  Am I supposed to have more than one .pst file in the \Local Settings\Application Data\Microsoft\Outlook folder?
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Author Comment

by:artella
ID: 12352269
I didn't hear back from this last post, but I did uninstall and reinstall Outlook and I'm all set, so I can close the discussion.  Thanks for all your help.

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Expert Comment

by:sunray_2003
ID: 12352282
Sorry missed your comment.. Commenting on so many Outlook questions every day so i guess i missed this one
Glad you got it solved ..
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Author Comment

by:artella
ID: 12352382
No worries - I'm all set.  Thanks for all your help.  If I have more troubles I know who to find... :-)
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LVL 49

Expert Comment

by:sunray_2003
ID: 12352391
Sure .. post a question here in outlook and most likely i would be the first to comment at the least...
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