SBS 2003, Exchange OMA and Active sync problem

Posted on 2004-10-15
Medium Priority
Last Modified: 2008-01-09
I'm trying to set up mobile access on our Exchange server (SBS 2003). When I try to access the https://my domain/oma, I get the following error:

"Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange Server 2003. Currently your mailbox is stored on an older version of Exchange server. Please contact your system administrator for additional assistance."

Also, when I try to sync a pda with the server, I get the http_500 error in active sync. Help!
Question by:Haveland
  • 3
  • 3
LVL 15

Expert Comment

ID: 12322656
Hi Haveland,

I've not been able to recreate this myself, but I found an article about it : http://www.eggheadcafe.com/ng/microsoft.public.exchange.mobility/post177284.asp

Here's an excerpt:
make sure the the exchangevdir  registry value under  
is present and correct.  
It should be set to the following if its an SBS Server.  
ExchangeVDir  Type: Reg_SZ  
Data: /exchange-oma  
Make sure that the virtual directory specified in the registry value is  present under the default website in IIS Manager.  

Hope this helps

Author Comment

ID: 12322815
Hi scampgb,
I've already checked this and the values are correct.

Author Comment

ID: 12324034
One more thing, I recieve this error in the event log when I try to access the OMA web.

EventID: 1802
Source: MSExchangeOMA
User [user]@[domain] has Microsoft(R) Exchange server [Servername], which is not running Exchange Server 2003. That server is not accessible by Outlook(R) Mobile Access.

The oma web has worked before, but after I created a new certificate for SSL connection, it doesn't. I don't think the certificate is the problem though, because it looks ok and I can connect to the server through SSL.
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

LVL 15

Expert Comment

ID: 12326783
Do you have more than one Exchange server in your domain?

Is [Servername] above the name of the only Exchange server you have, and that one is running OMA?
The message seems to suggest that the mailbox for this user is on a different server.

Author Comment

ID: 12330433
I followed Microsoft article: 817379, and created a secondary virtual directory for Exchange, and then added a registry value to point to the new virtual directory. It's now working correctly.
LVL 15

Expert Comment

ID: 12331603
RomMod:  Fine with me.
Haveland: Glad you got it sorted :)

Accepted Solution

ee_ai_construct earned 0 total points
ID: 12360758
Question answered by asker or dialog valuable.
Closed, 500 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes Top 9 Exchange troubleshooting utilities that every Exchange Administrator should know. Most of the utilities are available free of cost. List of tools that I am going to explain in this article are:   Microsoft Remote Con…
How to effectively resolve the number one email related issue received by helpdesks.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question