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Acrobat Reader ask me to install Jornal Viewer and stays in loop and don't launches

Posted on 2004-10-15
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Last Modified: 2008-03-17
In a Network with domain and Active Directory over Windows 2000 Server, anytime that a user try to launch Adobe Acrobat Reader in a workstation with Windows XP Professional the computer by i'm self try to install Windows Journal Viewer and stays in loop without openeig any PDF documents.
This happens normally in the first time that a user make login in is account.
Some times after about 20 times of pressing cancel the problem solves by i'm self, but other times now.
How to solve this problem ?

Thank you for any help or sugestions
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Question by:raulcord
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Lee W, MVP earned 250 total points
ID: 12324547
Get the Journal Viewer MSI and put in on your system (or on the network) so that when you are prompted for it, it can install it (you may need to specify the path).  I've had this problem myself and that solved it.

The adobe support pages no longer list this page, but it exists in Google's cache - see this:
http://64.233.161.104/search?q=cache:8g6lG1YEb2QJ:www.adobe.com/support/techdocs/31e16.htm+Acrobat+Journal+Viewer&hl=en
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