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Unable to Access Exchange Mail

Posted on 2004-10-15
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Last Modified: 2008-02-01
Hello,

We just completed an exchange server 2003 installation and cannot log into the server.  When going to \\servername\exchange via Internet Explorer, the authentication window pops up.  After entering the correct user name and password information, the authentication window pops up again and again and then we receive an "Error.  Access is denied." message...

I think it is a problem with the server not communicating readily with the PDC...

???

Thanks.
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Question by:ITINITIATIVES
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8 Comments
 

Expert Comment

by:jimmy6154
ID: 12323589
are you talking about Outlook web access?
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Author Comment

by:ITINITIATIVES
ID: 12323745
Yes.  I can access OWA from the PDC, but cannot actually do anything (ie. send a message).  I also have event ID 8270 in the app event log.  
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Expert Comment

by:jimmy6154
ID: 12323804
did you run forest and domain prep before the installation?
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Author Comment

by:ITINITIATIVES
ID: 12323931
Yes.  They were completed successfully.
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Expert Comment

by:Sembee
ID: 12324266
First thing to check with any OWA related problems is authentication on the virtual directories.

Use IIS manager to check the following:
/exchange
/exchweb
/public
/exadmin

All should be basic and integrated ONLY.
In addition, /exchweb should also have anonymous access. No others should have anonymous.

If that doesn't fix it, can you post the complete error 8270 log please? The ID alone is useless.

Simon.
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Author Comment

by:ITINITIATIVES
ID: 12349409
Thanks.  I will take a look...
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Author Comment

by:ITINITIATIVES
ID: 12374394
This is event ID 8331

The service threw an unexpected exception which was caught at f:\titanium\dsa\src\lra\abv_dg\lservagent.cpp(4511)

__________-

Process INETINFO.EXE (PID=4208). Topology Discovery failed, error 0x80072747.

Source == MSExchangeDSAccess

___________--

Event ID 8026 generated by MSExchangeAL

LDAP Bind was unsuccessful on directory <DCNAME>.<DOMAIN>.<OUTSIDEDOMAIN> for distinguished name ''. Directory returned error:[0x51] Server Down.  DC=<DOMAIN>,DC=<OUTSIDEDOMAIN>,DC=com

__________
evet id 9053 generated by MSExchangeSA

Microsoft Exchange System Attendant reported an error '0x80004005' when setting DS notification.

__________________

One of the System Attendant's task is blocked.
Function: COffLineABScanTask::Work

event id 1031 by MSExchangeSA




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Accepted Solution

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Sembee earned 125 total points
ID: 12374505
The Exchange server cannot see the domain controller.
Presuming that you have checked the DNS settings, you need to dig further.

Install the support tools from the Windows setup disk. The two tools you need are netdiag and DCdiag. Run both of these and see what errors are being generated.

Simon.
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