Help with Missing emails????
Posted on 2004-10-16
I have a user with missing data in his outlook data file and I have been unable to help him so far. Here is a list of the areas that I looked to help.
Problem: Missing email - the user explained that he was working with a word doc. He tried to use the "send as an attachment" function to email his completed word doc. He received an error message on three attempts (he does not remember the error msg). When he went back to his outlook mail box ALL of his email was missing.
When I got to his system the next day I tried the following:
The user is running Outlook 2002 v10.0 build 4219
..searched his hard drive including the recycle bin for all .pst files. I did not find a pst with his missing email
..I restored his system
..checked system for viruses
..I ran scanpst (Inbox repair)
.. I ran the outlook detect and repair
Does anybody have any other ideas, tricks, magic???? Any help is greatly appreciated