Problems with Nero And SP2

Posted on 2004-10-16
Last Modified: 2008-03-10
I am having problems with Nero and Windows SP2.  I recently format my computer and I installed a fresh copy of windows xp, them I istalled the SP2 as well.
After installing Nero ( the latest version ) avery time I open Nero Burning ROm the computer RESTART!!
I unistalled Nero and re-installed but the problem is the same.

Can somebody help me on this?

Question by:facasi0277
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +3

Expert Comment

ID: 12329103
I also have nero and WinXP Pro.
I recently updated to SP2.
Nero works fine, only thing is now each time i run it, it gives me warning that nero is not compatible with this version of windows, however if i ignore it, it works fine.

So, in my understanding Nero can work with XP-SP2. there must be some other reason you are having this error.
Try to restore your windows before you install the SP2 and then install nero and then upgrade to SP2.

My Hardware:
  AMD Athlon XP 3000+

LVL 65

Expert Comment

ID: 12329105
Hello facasi0277 =)

try this, Right click My Computer>Properties>Advanced>Startup and Recovery Settings and uncheck Automatically Restart.
Restart and now open Nero and check if its showing a BSOD with some Stop Error code or not ??
LVL 11

Expert Comment

ID: 12329324
Hello facasi0277,

Nero and XP SP2 have some compatibilty issues that have been acknowledged by both Nero and Microsoft. I believe you can fix the problem by downloading a free upgrade patch from Nero's website. The patch upgrade was released on September 20th 2004 (hardly a month back), and can be downloaded from this location: 

This url describes the bug fixes that they have issued in this version, and has the note about resolving compatibilty problems with Win XP SP2 : 

Thanks and Good Luck!

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.


Author Comment

ID: 12329475
The first trial was according with the message from SheharyaarSaahi, a blue windows error screen came out and this error was " BAD_POOL_HEADER"
LVL 65

Expert Comment

ID: 12329817
hmmm try this, boot ur system in safemode, and open NERO, does it crash there also ??
if no then restart back in normal mode, and goto Start>Run>servies.msc
and right clcik on Microsoft Indexing service and click properties
set the startup type to Disabled and close
restart and now check for the problem ??
LVL 65

Expert Comment

ID: 12329820
>> Start>Run>servies.msc


Author Comment

ID: 12331297
SheharyaarSaahil, I made both test but the same results.. in both cases the computer restart when I hit the nero burning room buttom.

Any thoughts?
LVL 11

Expert Comment

ID: 12340015
facasi0277 did you check for upgrades to your Nero software on Nero's site as I suggested before.. ?

Author Comment

ID: 12342871
Yes.. I have the latest version with the updates..
LVL 65

Expert Comment

ID: 12342988
facasi,,,, SP2 is not good with the old drives and drivers,,,, make sure u have the latest drivers for ur mothboard and if there is any firmware upgrade for ur CD and DVD drives,,,, install them also.... Nero has been seen working with SP2 without problems,,,,, but where it creates problems,,,, reasons can be the devices and not software :-/
LVL 27

Expert Comment

by:Asta Cu
ID: 12373805
I've upgraded to XP SP2 and love it, but not before doing my homework and testing for compatibility in terms of HW and SW first; and where needed, getting updated patches, drivers, etc.  So highly recommend that.

I just want to be sure that everyone who has upgraded to XP SP2 knows that there is still some FREE Microsoft for that upgrade, unless it is OEM installed, at which point the responsibility lies with the OEM to resolve.  Not for points, just to be sure this is known and the free resource used, where applicable and while it lasts.

Hopefully Experts here can (or have) help(ed) you, but it may be worth some time to check out your FREE options here in the event it is an issue that requires escalation to Microsoft for a solution that doesn't yet exist.  I'm not sure how long this will be free, and have used the Tech Chat interface and been happy.  But as always, your call.


Accepted Solution

modulo earned 0 total points
ID: 12591536
PAQed with no points refunded (of 200)

Community Support Moderator

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article ( first and run the tool TDSSKiller ( to get rid of the infection. Once done, and if the …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question