Microsoft Visual C++ Runtime Library Buffer overrun error message

Everytime I boot my computer I get the following error message.

Microsoft Visual C++ Runtime Library

Program:  C:\Windows|Temp\Installer.exe

A buffer overrun has been detected which has corrupted the program's internal state.  The program cannot safely continue execution and must now be terminated."

I don't know what the program is that it's referring to and don't know what to do to fix it.  Microsoft has some information about a similar error message, but I don't understand it.

I'm running Windows XP Pro - SP2 on a Dell Dimension 8200.

Would appreciate any assistance in how to correct the problem.

Thank you.
smdupontAsked:
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moduloConnect With a Mentor Commented:
Closed, 500 points refunded.

modulo
Community Support Moderator
Experts Exchange
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sunray_2003Commented:
Start --> run --> Type in "msconfig" and press "Enter"
goto Startup tab
Disable all the applications there except Anti-virus.Reboot the machine and check if the error occurs.
If not, then enable one at a time in the same startup tab and find the application that might cause this
at startup
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sunray_2003Commented:
Remove temporary internet files, folders and cookies
Also remove windows Temp files going to

1) Start --> run --> typein:  %systemroot%/temp
2) Start  --> run --> typein: %temp%


If you cannot find the program ,Check for spywares and virus in the system

virus scanner:
---------------
When you scan for virus,do all the below in both Normal mode and Safe mode.

a) Update your virus definitions in your Anti-virus and run it.

b) Download Stinger from here : http://vil.nai.com/vil/stinger/  and run it.

c) Use this Online virus scanner also : http://housecall.trendmicro.com/ 

Spyware:
--------

Please donot run spyware before running Anti-virus tools and making sure there is no virus in the machine.
Run spyware both in Normal and Safe mode to be sure that the system is free of spywares,adwares and Malwares.

PLEASE GET THE SPYWARE REMOVAL TOOLS FROM THE BELOW WEBSITE. THAT PAQ IS CREATED SO THAT ALL THE TOOLS ARE NOT GUMMED UP IN THIS THREAD.

Some of the experts here have helped in compiling all the important spyware tools and they are listed in this thread
http://www.experts-exchange.com/Web/Browser_Issues/Q_20975384.html

My recommendation would be to start with Spybot ,Ad-ware ,CWshredder.After installing them, First Update them and then run

Once running all the above tools and others given in that thread, download and run Hijackthis.
Download Hijacthis from here http://www.softpedia.com/public/cat/10/17/10-17-69.shtml.
Get the log from Hijackthis and save the log and paste it here http://hijackthis.de/index.php?langselect=english to analyze it. The analyser site is used so that you donot gum up the thread with the entire log.

Remove the bad ones that the site reports. If it says unknown process, then use a search engine to check if those are bad ones. If bad remove them , if you still cannot find then post those files alone here.


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SheharyaarSaahilCommented:
Hello smdupont =)

goto Start>Run>msconfig>Startup
adn untick all applications except ur av and firewall entries
restart and goto C:\Windows\Temp and delete all files present here !!
Restart and now check if same error or not ??

It looks like that there was an incomplete installtion of a program which is trying to resume on startup now and failing to do that, thus throwing the above error !!  :-/
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sunray_2003Commented:
smdupont,

Doing msconfig you should determine the program and since the installer runs from temp, you may want to remove it as given in my above suggestions...

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smdupontAuthor Commented:
I am trying some of the things you've suggested (both of you) - I don't seem to be able to delete all files & folders in C:\Wondows\Temp - it tells me some are in use.  I do find an installer.exe file and delete it each time - but when I reboot the message returns and the installer.exe file is back in Temp

It does look like there was an incomplete install that keeps trying to finish - but I still don't know what it is.

I will try runnig anti-virus & other programs suggested.
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sunray_2003Commented:
Try deleting the temp files going to safe mode and see if you can delete it .

if the exe file in temp is being used or running then it cannot be deleted.you need to kill the exe process before deleting it ..

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SheharyaarSaahilCommented:
can u right click this installer.exe file and check its properties.... may be it can give u an idea that what is this file abt ??
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sunray_2003Commented:
may be you had downloaded some exe file and it is in the temp file.    
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smdupontAuthor Commented:
right clicking on installer.exe doesn't reveal any info - I am now using the System Config Utility  in Diagnostic mode which loads only basic devices and services and it is booting without the error message - so now I'm restarting and loading back each item in startup, one at a time, to see if I can identify the problem.

Will update again when I get different resutls.

Now, can you do anything about the Red Sox - Yankees game????  I'm a Red Sox fan and they're loosing miserbly again 13 - 6 in the 5th  :~(   - please tell me you're not Yankee fans.
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sunray_2003Commented:
>> Red Sox - Yankees game

Seeing tennessee vs mississippi  college football so no time seeing that game..

post back with ur results
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SheharyaarSaahilCommented:
and im too sleepy to watch any game,,,, waiting for sister to get ready, so that i can drop her to college and can get back to take a nice nap  *yawn*
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smdupontAuthor Commented:
I'm on east coast so it's 11 pm here but I won't be taking any naps anytime soon - not with this nagging computer problem - there are a ton of programs in the startup folder and it takes a while to load and reboot each time to see if I can detect the culprit  - AND the ballgame is just going into the 6th inning - here in the Northeast you can be sure 90%+ of all households are tuned to this game - anyway, thanks for your help - I will let you know if I get it solved.
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sunray_2003Commented:
smdupont,
>  there are a ton of programs in the startup folder and it takes a while
> to load and reboot each time to see if I can detect the culprit  -

Have you disabled all applications going to startup tab except anti-virus to see if the computer will load faster ?
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SheharyaarSaahilCommented:
>> not with this nagging computer problem

lol.... but it seems to be fun in playing with these little nasties,,,, doesn't it ;-)
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SheharyaarSaahilCommented:
smdupont...... i didn't imagine that ur startup list can be that much long that it can take the whole 12 hours to sort out.... or are u still caught in the ups and downs of the Red Sox - Yankees game ??  ;-)
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smdupontAuthor Commented:
well, no, I do sleep once in a while :o) -  I don't even want to talk anymore about that miserable game - ugh!!

I'm starting to work on the problem again today - the message is still popping up - even when I disabled all of the programs in startup - and if I delete the installer.exe file in Windows\Temp - it reappears when I reboot - so something, somewhere is still trying to install, I guess?

I can't remember for sure, but I think this problem started happening after I did the SP2 install.  So I've uninstalled that, re-installed WindowsXP Pro w/SP1 and it is now going through several updates - which will eventuall lead to the SP2 update again.  We'll see if the problem goes away after that update installs.

I'll keep you posted
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SheharyaarSaahilCommented:
sure,,,, and i DO have seen many people facign this same problem after updating Sp2, let's see if its the same case here with u or not :-?
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smdupontAuthor Commented:
Sorry I haven't gotten back to this in a while.  I wanted to update you on my situation now.  I tried most of your suggestions and could not isolate the offending file.  I suspected it had something to do with my recent upgrade to SP2 since it started happening after that install.  I decided to try uninstalling SP2 to see if that would correct the problem.  It did not - but now I'm in more trouble.

I cannot get into anything anymore.  When the computer boots up it get just to the point where the XP login window should appear and I get the following message:

Explorer.exe Entry Pont Not Found

The procedure entry point SHCreateThreadRef could not be located inthe dynamic link library SHLWAPI.dll

So, I'm in worse shape than before.  I do still have some tech support time left on my Dell support contract and will try calling them to see if they can help - but not sure they will if it's a software related problem.  However, I will try.

If you have any other suggestions, I would welcome them.

Thanks
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SheharyaarSaahilCommented:
now u just need to uninstall SP2 and have to reinstall it, coz u installed SP2 and u must have the KB834707 installed which is ccausing this problem :)

Read here, virtualjay has a good explaination and solution for this problem :)
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21169927.html
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sunray_2003Commented:
After uninstalliing Sp2 , did you do repair or reinstall of XP... have you tried that yet
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smdupontAuthor Commented:
I am trying repair and/or reinstall now - at this point I've done so many things I can't remember if I did it after this error message appeared.  I always forget to document the steps I take..........I'm kind of a flake that way, you know?

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smdupontAuthor Commented:
I was already in the middle of a repair before seeing this last message - so we'll see what the repair does.  It is almost complete
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smdupontAuthor Commented:
OK, the repair did not work - after it went through the entire process, it looked ready to logon and then I got the message

some files missing, cannot logon now - use system cd to reinstall

So, should I do a full reinstall?  Will I lose files and data if I do?
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SheharyaarSaahilCommented:
>> Will I lose files and data if I do?

yeps a format erases all the things on ur system :)
cant u take out the hard drive and slave it in another working system to copy ur requried data to the other system ??
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sunray_2003Commented:
reinstalling wont make you lose all data except in my documents and few other locations. even if you want to reinstall , it is better to take a backup..

I guess formatting and installing again is the best way to solve ur issue
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smdupontAuthor Commented:
I wanted to let you know that I finally have my compter back!  After the last message I sent you yesterday where the repair function reported it did not work and I would have to do a reinstallation of Windows XP - when I clicked on OK after that messge - the computer sat idle for a long time but seemed to be doing something so I left it for a while and after quite somet time my desktop appeared!!  Some software functions were still not working in my Office 2003 program.  I was able to determine that SP2 had been uninstalled and that many of the recent Windows updates I'd installed were gone.

I ran Windows Update and it came up with 17 the I needed.  It took a long time, more than an hour to install all of them and then I ran Win Update again and it said I was ready to install SP2.  I was hesitant to try it again, but figured I would watch closely for any error messages and make sure I got a complete install this time.  It took about 2 hours!!  but it worked!!

After that I ran a repair on Office 2003 and got all the program functions back.  And, lastly ran Spy Doctor and cleaned up a lot of stuff.

The pc seems to be running fine now and the original error message I wrote in for - about the buffer overrun has gone away too.

It's apparent, now, that it was all related to a partial install of SP2 that messed everything up.  Microsoft needs to do a much better job of alerting users to impartial installs and they should have an automatic uninstall to avoid this type of problem.

I've installed SP2 on several pcs and laptops at work and have not had a problem - even on older pcs.  

Thanks for the help you tried to give - but it would have saved me days of work if Microsoft had made it easier for me to detect the SP2 problem in the beginning.

Thanks,  Sue
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sunray_2003Commented:
Sue,

There have been lot of issues with Sp2 now-a-days and as you know generally users donot like to uninstall it to solve the issue. In your case it looks like the installation of Sp2 at the first place was not proper or corrupted..  

Glad to know that you got your machine back to normal..

SR
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SheharyaarSaahilCommented:
>> if Microsoft had made it easier for me to detect the SP2 problem in the beginning.

they dont know it themselves ;-)
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smdupontAuthor Commented:
Am I supposed to do something now to close this question?  I don't know what to do about the 500 points, since I figured out on my own that the solution was to uninstall SP2 and then reinstal it.  None of the suggestions I received actually fixed the original problem I wrote in about until I uninstalled SP2 so I wouldn't know who to give the points to.  Is there a way I can get the points back?  I'm not trying to be unfair, I just figure I can use the 500 points to ask another question at some point.

If anyone can tell me how I should proceed, I would appreciate it.
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sunray_2003Commented:
Post a 0 pt Q in community Support and request the mods to delete this Question and refund ur points..

SR
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