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"Invisible" address book

Posted on 2004-10-17
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Last Modified: 2010-04-08
I'll skip thru the problems that led up to this. The PC crashed, got a message on startup regarding using an alternate registry, various settings lost - Most of which I've recreated OK.

Installed the latest Win XP & Office patch, just in case.

On starting Outlook 2002, it ran the "new setup" wizard; Mailbox, accounts, rules etc. had disappeared. Tried "Detect & Repair, which didn't seem to do anything.

Pointed it to the existing .pst file - Nothing had been lost (Phew!). Recreated the accounts. The rules reappeared after I added the icon back onto the toolbar. My contacts list is still there if I click it on the Outlook bar on the left hand side.

BUT I can't access the Contacts list when creating a new message. The list comes up blank. HOWEVER, if I start typing a name in the "To" field - The "autocomplete" prompts me with matching names.  

How do I get my address book working properly again?  

Extra points for helpful insights into what happened, safety tips etc.  And I'll make a contribution to CrazyOnes medical bills - Please see http://cityofangels.com/experts/crazyone/
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Question by:tfewster
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sunray_2003 earned 250 total points
ID: 12334796
Have you done this

Right-click on Contact in the left navigation pane and go to properties
go to outlook address book (TAB)
and check " Show this folder as an email address book"
press OK and check the contacts


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by:tfewster
ID: 12334933
Nice one, sunray -  That worked, and it now appears I have 2 lists called "Contacts";  Now I can go into the Address Book options and select the second one it shows to be shown first etc.

Of course, I don't dare remove one of the "duplicates" in case I get the wrong one ;-)    But it works, as it is, so I'm happy

Thanks - The points are yours and $30 is on its way to CrazyOne
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LVL 49

Expert Comment

by:sunray_2003
ID: 12334941
You can go to tools --> email accounts  --> view or change existing directories or address book
and remove one of them

make sure to know which one you are removing so better backup all contacts before doing that..

Nice to see "help is on the way" to CO

SR
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LVL 21

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by:tfewster
ID: 12335162
> tools --> email accounts  --> view or change existing directories or address book

That only lists the "Outlook Address Book" list - Not either of the 2 "Contacts" lists.  But if I open the Address Book while I'm in my Inbox and do Tools/Options, it lists 2 Contacts lists.

Anyway, it's not a problem
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LVL 49

Expert Comment

by:sunray_2003
ID: 12335168
did you double click that outlook address book and did you find 2 entries
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