Powerhousecomputing
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Outlook 2000 c++ runtime error when opening email
Windows 2000 server running terminal services
Office 2000 pro
All of Office works fine on terminal services except Outlook. It can open and display the list of emails but if you try to open/reply/forward it gives the error:
Runtime Error!
Program: C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
abnormal program termination.
I can't remove Office 2000 as Add/Remove complains that I need ORKtools, which I am already using for terminal services. So is it possible to overwrite Outlook and its library files manually? Outlook.exe itself is only 57k, is that normal?
Office 2000 pro
All of Office works fine on terminal services except Outlook. It can open and display the list of emails but if you try to open/reply/forward it gives the error:
Runtime Error!
Program: C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
abnormal program termination.
I can't remove Office 2000 as Add/Remove complains that I need ORKtools, which I am already using for terminal services. So is it possible to overwrite Outlook and its library files manually? Outlook.exe itself is only 57k, is that normal?
Have you tried repairing outlook going to help menu and doing a 'detect and repair' ?
can you send emails fine and if yes , can you send an email to yourself and see if you can open the email ?
Check for any anti-spam software.. If you have , disable it temporarily to see if you can open an email .
Also go to control panel --> mail --> show profiles and create a new profile
log into the new profile , create an email account and see if the same situation occurs. If it doesnot occur, then your old or existing profile is corrupted..
Post back
SR
can you send emails fine and if yes , can you send an email to yourself and see if you can open the email ?
Check for any anti-spam software.. If you have , disable it temporarily to see if you can open an email .
Also go to control panel --> mail --> show profiles and create a new profile
log into the new profile , create an email account and see if the same situation occurs. If it doesnot occur, then your old or existing profile is corrupted..
Post back
SR
ASKER
Hi sunray_2003
Detect and Repair within Outlook instantly gives me the message about using ORKtools. Is it possible to do a commandline detect and repair, with transforms=c:\termsrvr.mst
I'm trying to create a new profile at the moment, but I'm getting permission errors.
Detect and Repair within Outlook instantly gives me the message about using ORKtools. Is it possible to do a commandline detect and repair, with transforms=c:\termsrvr.mst
I'm trying to create a new profile at the moment, but I'm getting permission errors.
Can you uninstall or remove that ORKtools ?
what is that transforms you want to add ?
Looks to me you donot have permissions to add a new profile , hence talk with your administrator
what is that transforms you want to add ?
Looks to me you donot have permissions to add a new profile , hence talk with your administrator
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sunray_2003 - I can uninstall ORKtools but it doesn't make a difference to the error.
marc_nivens - I am getting denied permission to anyway mailbox that was originally the one setup for the user, so if I use the Exchange Advanced area of Active Directory that might sort that out.
Annoyingly, I cannot even reinstall Office2000 pro as it keeps asking for ORKtools when I do. Office2000 SBE has now been installed as well, without removing 2000 pro beforehand. Office integration with bizTalk and Great Plains now works which it didn't before installing SBE, but thats irrevelant to this question. Word, Excel, Powerpoint have remained ok, but Outlook is still producing the c++ runtime error.
I can only find one copy of Office installed on the server, so it looks like Pro was overwritten by SBE. 2000 shows in Add/Remove, but SBE does not. SBE can be removed (and will disappear from the Add/Remove prog list), but it seems to make no difference at all, which leads me to believe Windows thinks SBE is 2000, and wont let me remove it using ORKtools as an excuse!
There seems to be two options for resolving this problem, complete removal of all versions of Office and re-installation of one of them , or repairing outlook somehow. I have access to a working copy of Outlook2000, is it worth trying replacing the Outlook .dll files, backuping up existing ones first?
marc_nivens - I am getting denied permission to anyway mailbox that was originally the one setup for the user, so if I use the Exchange Advanced area of Active Directory that might sort that out.
Annoyingly, I cannot even reinstall Office2000 pro as it keeps asking for ORKtools when I do. Office2000 SBE has now been installed as well, without removing 2000 pro beforehand. Office integration with bizTalk and Great Plains now works which it didn't before installing SBE, but thats irrevelant to this question. Word, Excel, Powerpoint have remained ok, but Outlook is still producing the c++ runtime error.
I can only find one copy of Office installed on the server, so it looks like Pro was overwritten by SBE. 2000 shows in Add/Remove, but SBE does not. SBE can be removed (and will disappear from the Add/Remove prog list), but it seems to make no difference at all, which leads me to believe Windows thinks SBE is 2000, and wont let me remove it using ORKtools as an excuse!
There seems to be two options for resolving this problem, complete removal of all versions of Office and re-installation of one of them , or repairing outlook somehow. I have access to a working copy of Outlook2000, is it worth trying replacing the Outlook .dll files, backuping up existing ones first?
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marc_nivens - there were some permission problems which may have been causing problems, thanks for the link!
sunray_2003 - thanks for the link, the Registry Eraser Utility would have done the trick, however I found a manual way of doing the same thing.
Below are the instructions I followed, which the registry eraser carrys out automatically. I chose to do it manually to avoid any unexpected problems.
--------------------------
1. Quit all running programs;
2. Click "Start" => "Run";
3. Type "regedit" (without the quotation mark pair) in the Open box and click "OK" button; 4. Delete the following registry keys if they exist:
NOTE: 904... mean the registry keys begin with 904, for example: HKEY_CLASSES_ROOT\Installe
XXX means 3 digitals
HKEY_CLASSES_ROOT\Installe
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
oducts\904... HKEY_CURRENT_USER\Software
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
roducts\904...
HKEY_LOCAL_MACHINE\SOFTWAR
00XXX409-78E1-11D2-B60F-00
HKEY_LOCAL_MACHINE\SOFTWAR
9XXX0409-6000-11D3-8CFE-00
HKEY_LOCAL_MACHINE\SOFTWAR
90110409-6000-11D3-8CFE-01
NOTE: Please delete all the registry keys under the above "Uninstall" key similar to {00XXX409-78E1-11D2-B60F-0
{90110409-6000-11D3-8CFE-0
5. Quit Registry Editor;
6. Delete the "Microsoft Office" folder located in the "C:\Program Files";
NOTE: If some files cannot be deleted, please ignore them.
7. Click "Start" => "Run";
8. Type "%Temp%" (without the quotation mark pair) in the Open box and click "OK" button; 9. Empty the %Temp% folder. 10. Empty the Recycle Bin. 11. Restart your computer and install a full version of Office.
--------------------------
This allowed a full fresh installation of Office 2000 SR-1, using the transforms=c:\termsrvr.mst
sunray_2003 - thanks for the link, the Registry Eraser Utility would have done the trick, however I found a manual way of doing the same thing.
Below are the instructions I followed, which the registry eraser carrys out automatically. I chose to do it manually to avoid any unexpected problems.
--------------------------
1. Quit all running programs;
2. Click "Start" => "Run";
3. Type "regedit" (without the quotation mark pair) in the Open box and click "OK" button; 4. Delete the following registry keys if they exist:
NOTE: 904... mean the registry keys begin with 904, for example: HKEY_CLASSES_ROOT\Installe
XXX means 3 digitals
HKEY_CLASSES_ROOT\Installe
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software
oducts\904... HKEY_CURRENT_USER\Software
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
roducts\904...
HKEY_LOCAL_MACHINE\SOFTWAR
00XXX409-78E1-11D2-B60F-00
HKEY_LOCAL_MACHINE\SOFTWAR
9XXX0409-6000-11D3-8CFE-00
HKEY_LOCAL_MACHINE\SOFTWAR
90110409-6000-11D3-8CFE-01
NOTE: Please delete all the registry keys under the above "Uninstall" key similar to {00XXX409-78E1-11D2-B60F-0
{90110409-6000-11D3-8CFE-0
5. Quit Registry Editor;
6. Delete the "Microsoft Office" folder located in the "C:\Program Files";
NOTE: If some files cannot be deleted, please ignore them.
7. Click "Start" => "Run";
8. Type "%Temp%" (without the quotation mark pair) in the Open box and click "OK" button; 9. Empty the %Temp% folder. 10. Empty the Recycle Bin. 11. Restart your computer and install a full version of Office.
--------------------------
This allowed a full fresh installation of Office 2000 SR-1, using the transforms=c:\termsrvr.mst
I will sure note this down in my KB and should direct anyone having the same issues. Thanks for sharing your ideas ..
ASKER