• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3078
  • Last Modified:

Problem with Remote Desktop - local computer's client access license could not be upgraded or renewed

Hi

I have six client PCs on a remote site - 5 are running XP Pro and one is W2K Pro.

They all access the server (which is running W2003 Server) using Remote Desktop. The server has 7 device CALS installed - of which 3 or 4 are in use at any one time.

All user have been happily connecting for months. The W2K client (I'm not sure if teh fact it's W2K is significant) has now started to get the following error message and is prevented from connecting:

"The remote session was disconnected because the local computer's client access license could not be upgraded or renewed. Please contact the server administrator."

I've tried uninstalling and reinstalling the Remote Desktop software on the client PC.

Any suggestions?

Many thanks
0
mtxit
Asked:
mtxit
1 Solution
 
marc_nivensCommented:
It's hard to say what specifically is causing this, but its definitely a problem with the licensing installation.  Check this out and make sure you've set TS up according to this doc:

http://www.microsoft.com/windowsserver2003/techinfo/overview/quickstart.mspx
0
 
katacombzCommented:
check the terminal services manager on the server and manually reset all sessions, it sounds like for some reason the server is not ending sessions. instruct users when they disconnect to go to start>logoff  instead of clicking on the X on the tab at the top of the screen, this only disconnects you from the session does not end the session.

also look in group policy default domain policy and set the time before closing a disconected session.
0
 
mtxitAuthor Commented:
It's almost certainly a licensing installation issue. I'm working on the basis that it is the client rather that the server - as the server is common to all clients and only one client has the problem. The client in question is the only W2k client whic may or may be significant.

I've tried uninstalling and reinstalling Remote Desktop client - but no change. I note that despite being uninstalled the client "remembers" its login details when it is reinstalled . Is there something else that needs to be deleted that uninstall doesn't do?

It isn't a problem of clients not logging off properly and leaving discoinnected sessions. The group policy is also set to close a disconnected session.

Thanks again
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
katacombzCommented:
please take a look at this article

http://www.jsiinc.com/SUBQ/tip8200/rh8247.htm
0
 
Hammadian2Commented:
Use the Install Licenses command on the Action menu in the Terminal Server Licensing utility. You must provide your volume licensing program information (Enrollment number, Agreement number, or License and Authorization numbers, depending on the program type) together with the requested number and type of terminal server CAL tokens. The information that you enter in the Terminal Server Licensing utility is validated by Microsoft Clearinghouse, and when your request for tokens is within the boundaries of the entitlement program, license tokens are installed in the Terminal Server License Server.
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Tackle projects and never again get stuck behind a technical roadblock.
Join Now