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Cisco 2611XM Router / NM-1E Added, but not working?!

Posted on 2004-10-18
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Last Modified: 2008-01-09
Folks,

We've got a lab with a bunch of Cisco Routers.  We're currently playing with a simple configuration for testing purposes and installed a few NM-1E Ethernet/AUI ports.

Oddly, when we boot the units the enable light on the NM-1E turns on, then it turns off.  The routers do not appear to be aware that the NM-1E's are installed.

The IOS is:

IOS (tM) C2600 Software (C2600-IPBASE-M), Version 12.3(9a), Release Software (fc4)

According to Cisco the cards should just work.

Any thoughts?

Gerhard
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Question by:gerhardub
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lrmoore earned 500 total points
ID: 12338167
Went with this same issue with another poster here. Bought the module off e-bay. looked brand-new in the wrapper. Didn't work no matter what IOS version used. An exchange for another module worked.  Maybe you got the one he sent back...

http://www.experts-exchange.com/Networking/Broadband/VPN/Q_21135245.html#12291882

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by:gerhardub
ID: 12338759
Update:

The router(s) appear to be giving us this line:

Bad Hardware in bay/slot/sub_slot = 1/-1/-1                          
   auto          
 
 *Mar  1 00:00:08.761: %PA-3-NOTSUPPORTED: PA in slot1 (Unknown (type 0)) is
 not    
 *
   scp    
   bfe              For manual emergency modes setting      
 supported

So it's appearantly telling me that the hardware is bad?  All three of the NM-1Es are bad??

Any thoughts? (They are all new, btw.)
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Expert Comment

by:lrmoore
ID: 12338906
Cisco lists 3 versions of IOS compatible with your hardware (all IP BASE)
12.3(4)XD3
12.3(8)T4
12.3(10a)

"Software Advisor has detected an error.
Your current software is either deferred (DF) or not compatible with your hardware configuration."
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Author Comment

by:gerhardub
ID: 12338983
So that basically means that my routers need to be programmed with a different software version?
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Expert Comment

by:lrmoore
ID: 12339279
Most likely, yes.
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by:gerhardub
ID: 12347767
Well folks,

So far, no go.  I've updated the IOS to the IP / IP BASE ENTERPRISE / IPBASE versions of the IOS and I still get the same problems.

The cards clearly seem to power up.  I get a link light on them... but the enable light shuts off immediately.

This is strange.
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Expert Comment

by:lrmoore
ID: 12347814
Can you post result of "show ver" and include the hardware list.
Do you see it listed there? Do you get an interface in the config - Ethernet 1/0 ?
Do you still see the %PA-3 error on boot?
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Author Comment

by:gerhardub
ID: 12348142
Yep... Still see the PA-3 Error on Boot.

Here is the PA-3 error text and the show ver text:


%PA-3-NOTSUPPORTED: PA in slot1 (Unknown (type 0)) is notscriptionterfa
           to get the PA's information and verify if it is supported
           by this image, a newer version may be needed.


Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-I-M), Version 12.3(10), RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Tue 17-Aug-04 05:10 by kellythw
Image text-base: 0x80008098, data-base: 0x80CC16DC

ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)

Router3 uptime is 39 minutes
System returned to ROM by reload
System image file is "flash:c2600-i-mz.123-10.bin"

cisco 2611XM (MPC860P) processor (revision 0x301) with 125952K/5120K bytes of me
mory.
Processor board ID FOC08290E47 (1279321586)
M860 processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
2 FastEthernet/IEEE 802.3 interface(s)
32K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102
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Expert Comment

by:lrmoore
ID: 12348242
If you have SmartNet, I'd open a TAC case and get Cisco involved.

>According to Cisco the cards should just work
Yes, they should, but obviously three different ones don't...

I could accept that one of them would be bad, but all three? Where did you buy these from?
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by:gerhardub
ID: 12348551
Got them from Computer Giants for about $100 each... they are not a fly by night operation... so I'd expect that they are fine.

I did open a TAC case... and got the answer "You need to load the straight IP [not IPBASE, etc.] with minimal features" answer.

I find that response really odd.

Thanks dude.

Gerhard
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Expert Comment

by:lrmoore
ID: 12348833
Actually, it does make some sense. They strip out all kinds of stuff for the "BASE" version so it will fit on older hardware flash/dram. I used their on-line tools to find the "base" versions that are supposed to work, and you said you tried Enterprise Base? Have you tried straight "IP" only? or IP PLUS?

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by:gerhardub
ID: 12350375
I tried the IP only version...  No workie.

I did not try the IP Plus version, but I did try the IP BASE and IP ENTERPRISE.

At this point Cisco wants to RMA the NM-1E cards...  and I'm thinking that it wouldn't be a bad idea just to prove to myself that I didn't get a bad run of hardware.

They did seem to be new...  but I've got to wonder.  I got a REALLY good price on them...  Their could be a reason.

(I've also noticed that the vendor I bought them for is now selling them for $699.00... and I paid $98.00 each for them...)

Hummmm.....
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Expert Comment

by:lrmoore
ID: 12350497
Makes me wonder, too. List price is $1000 each

May I ask why a "C" grade? We don't have to close out this question yet. If there is anything else I can do to raise that to an "A", just let me know.
Please read:
http://www.experts-exchange.com/help.jsp#hi73

We can have a moderator either un-accept the answer so that we can continue the dialog, or increase the grade at your request.
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by:gerhardub
ID: 12350758
I'd be happy to give you a better grade.  I was not thinking in terms of an A,B,orC...but used the selection that at the time seemed to fit the best.

This is one of those really strange problems.  There does not seem to be a really succinct answer that immediately would solve the problem.  I'm thinking that the reality is that the cards are not actually bad, but that they are of a significantly older revision that will not work with the new routers.

To follow up, this is the complete list of the IOS Boot, and a SHOW DIAG:

*Mar  1 03:26:30.443: %SYS-5-RELOAD: Reload requested by console. Reload Reason:
 Reload command.
System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)
Copyright (c) 2003 by cisco Systems, Inc.
C2600 platform with 131072 Kbytes of main memory

program load complete, entry point: 0x80008000, size: 0x74c534
Self decompressing the image : #################################################
##########################
############################################### [OK]

Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ                 TYPE
00036B          0X00103980 C2611XM Dual Fast Ethernet
00036B          0X00103980 C2611XM Dual Fast Ethernet
                0X00098670 public buffer pools
                0X00211000 public particle pools
TOTAL:          0X004B0970

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 5Mb.
Using 3 percent iomem. [5Mb/128Mb]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706



Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-I-M), Version 12.3(10), RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Tue 17-Aug-04 05:10 by kellythw
Image text-base: 0x80008098, data-base: 0x80CC16DC

cisco 2611XM (MPC860P) processor (revision 0x301) with 125952K/5120K bytes of memory.
Processor board ID FOC08290E47 (1279321586)
M860 processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
2 FastEthernet/IEEE 802.3 interface(s)
32K bytes of non-volatile configuration memory.
32768K bytes of processor board System flash (Read/Write)

 Slot is empty or does not support clock participate
 WIC slot is empty or does not support clock participate
no ftp-server write-enable
    ^
% Invalid input detected at '^' marker.

 no mop enabled
     ^
% Invalid input detected at '^' marker.

 no clns route-cache
     ^
% Invalid input detected at '^' marker.

 no clns route-cache
     ^
% Invalid input detected at '^' marker.



Press RETURN to get started!

Bad Hardware in bay/slot/sub_slot = 1/-1/-1

*Mar  1 00:00:08.000: %PA-3-NOTSUPPORTED: PA in slot1 (Unknown (type 0)) is not supported on this image.
           Please issue "show diag" in fully loaded IOS image
           to get the PA's information and verify if it is supported
           by this image, a newer version may be needed.
*Mar  1 00:00:10.400: %LINK-3-UPDOWN: Interface FastEthernet0/0, changed state to up
*Mar  1 00:00:10.404: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Mar  1 00:00:11.522: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to down
*Mar  1 00:00:11.522: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up
*Mar  1 00:00:12.091: %SYS-5-CONFIG_I: Configured from memory by console
*Mar  1 00:00:13.205: %LINK-5-CHANGED: Interface FastEthernet0/1, changed state to administratively down
*Mar  1 00:00:14.211: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to down
*Mar  1 00:00:14.884: %SYS-5-RESTART: System restarted --
Cisco Internetwork Operating System Software
IOS (tm) C2600 Software (C2600-I-M), Version 12.3(10), RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Tue 17-Aug-04 05:10 by kellythw
*Mar  1 00:00:14.888: %SNMP-5-COLDSTART: SNMP agent on host Router3 is undergoing a cold start
*Mar  1 00:00:17.596: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to up

Router3#show diag
Slot 0:
        C2611XM 2FE Mainboard Port adapter, 2 ports
        Port adapter is analyzed
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 3.1
        PCB Serial Number        : FOC08290E47 (1279321586)
        Part Number              : 73-7679-05
        RMA History              : 00
        RMA Number               : 0-0-0-0
        Board Revision           : A0
        Deviation Number         : 0-0
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 6B 41 03 01 C1 18 46 4F 43 30 38 32
          0x10: 39 30 45 34 37 20 28 31 32 37 39 33 32 31 35 38
          0x20: 36 29 82 49 1D FF 05 04 00 81 00 00 00 00 42 41
          0x30: 30 80 00 00 00 00 FF FF FF FF FF FF FF FF FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Slot 1:
        Unknown (type 0) Port adapter
        Port adapter is disabled
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware revision 0.0           Board revision UNKNOWN
        Serial number     0             Part number    00-0000-00
        FRU Part Number:  PA-1FE-TX-nISL=

        Test history      0x0           RMA number     00-00-00
        EEPROM format version 0
        EEPROM contents (hex):
          0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
          0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
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Author Comment

by:gerhardub
ID: 12400076
It turns out that all 3 of the brand new NM-1Es were, in fact, bad.
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Author Comment

by:gerhardub
ID: 12468479
I'm thinking an A grade is the way to go... as it was the first recommended solution!

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