You logon information is incorrect. Check your username and domain and try your password again…….
Posted on 2004-10-18
I’ve got a strange problem.
Windows XP PC on a domain using Microsoft Outlook to connect to the local exchange server. I had to do a repair installation of the Windows XP as the user installed some software that made the PC unusable, even in Safe Mode.
After the repair installation the user logged in to the PC using his domain account with no problem, he can access the folders on the server he must etc…but his outlook doesn’t want to connect, it keeps asking him for a username and password.
I’ve removed to PC from the domain, changed to PC name, put it back into the domain, removed his local profile, changed his password, removed his email account and recreated it.
If he uses OWA it works fine, but as soon as he tried to connect with Outlook it asks him for a username, password and domain and no matter what I type in there, outlook doesn’t accept it.
It says "You logon information is incorrect. Check your username and domain and try your password again. If you account is new or your administrator requested a password change you new to click Change Password then login with your new password."
If I log in as Administrator on that PC, I’ve got no problem accessing my email using the Administrator account, hence why I removed his local profile and recreated it.
Please help, I am out of ideas.