Solved

Double attachments?

Posted on 2004-10-18
7
281 Views
Last Modified: 2010-04-08
I've had a few users that report that when they send an email with an attachment it actually sends the email with 2 attachments. It's just a duplicate of the same file. Anyone heard of this?

Thanks,

Steve
0
Comment
Question by:smandell
7 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12338756
Hi smandell,

What type of account is setup ?

Have you tried to delete the email account , create it again to check if the same happens  ?

Does it happen to any attachment or only certain file like doc , xls etc ?



0
 
LVL 19

Expert Comment

by:RanjeetRain
ID: 12338818
It is a problem with your email server. Ask your System admin to look into this.
0
 

Author Comment

by:smandell
ID: 12338837
Sorry, this is using Outlook 2002 with an account on Exchange Enterprise 2003 running on Windows 2003 Server.

I have not deleted the account and re-added it. Do you mean the user account or just the mailbox?

I can't say if it's only happening to certain file types.

Upgrading to latest office service pack seems to have solved the problem but, I'd still like to know what causes it. I haven't been able to find an MS KB article on it.
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 49

Expert Comment

by:sunray_2003
ID: 12338849
smandell,

Since upgrading has solved, you donot need to recreate the mailbox account..

May be there was a bug and that created it.. Let me check if i can find MS KB on this
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12338900
smandell,

Did you update OL 2002 with SP3 or any other Service pack

Description of the issues that are fixed in Outlook 2002 by the Office XP Service Pack 1
http://support.microsoft.com/kb/311573/EN-US/

Issues that are fixed in Outlook 2002 by Office XP Service Pack 3
http://support.microsoft.com/default.aspx?kbid=836033

http://www.slipstick.com/outlook/ol2002sp3.htm  
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12898071
PAQed with points refunded (125)

modulo
Community Support Moderator
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now