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Double attachments?

Posted on 2004-10-18
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Last Modified: 2010-04-08
I've had a few users that report that when they send an email with an attachment it actually sends the email with 2 attachments. It's just a duplicate of the same file. Anyone heard of this?

Thanks,

Steve
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Question by:smandell
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7 Comments
 
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Expert Comment

by:sunray_2003
ID: 12338756
Hi smandell,

What type of account is setup ?

Have you tried to delete the email account , create it again to check if the same happens  ?

Does it happen to any attachment or only certain file like doc , xls etc ?



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LVL 19

Expert Comment

by:RanjeetRain
ID: 12338818
It is a problem with your email server. Ask your System admin to look into this.
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Author Comment

by:smandell
ID: 12338837
Sorry, this is using Outlook 2002 with an account on Exchange Enterprise 2003 running on Windows 2003 Server.

I have not deleted the account and re-added it. Do you mean the user account or just the mailbox?

I can't say if it's only happening to certain file types.

Upgrading to latest office service pack seems to have solved the problem but, I'd still like to know what causes it. I haven't been able to find an MS KB article on it.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12338849
smandell,

Since upgrading has solved, you donot need to recreate the mailbox account..

May be there was a bug and that created it.. Let me check if i can find MS KB on this
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LVL 49

Expert Comment

by:sunray_2003
ID: 12338900
smandell,

Did you update OL 2002 with SP3 or any other Service pack

Description of the issues that are fixed in Outlook 2002 by the Office XP Service Pack 1
http://support.microsoft.com/kb/311573/EN-US/

Issues that are fixed in Outlook 2002 by Office XP Service Pack 3
http://support.microsoft.com/default.aspx?kbid=836033

http://www.slipstick.com/outlook/ol2002sp3.htm 
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