Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

"SAS window: winlogon.exe" error on Citrix server

Posted on 2004-10-18
7
Medium Priority
?
861 Views
Last Modified: 2012-06-27
This is more of a Citrix question, but their support site is not very helpful and I can't find a specific Citrix forum on this site.

When our users log in to our Citrix server (Citrix Metaframe XP Feature Release 3 on Windows 2003) they get the following error:

SAS window: winlogon.exe - Application Error
        The instaruction at "ox..." referenced memory at "0x..". The memory
could not be "written".
        Click OK to terminate the application.

When they click OK, the session closes.  We have applied every hotfix available on Citrix's site.
0
Comment
Question by:rolfejr
  • 3
  • 2
7 Comments
 
LVL 16

Expert Comment

by:robrandon
ID: 12340081
Do you have PCAnywhere installed on the server?
0
 

Author Comment

by:rolfejr
ID: 12340219
No, and I checked the registry to see if it had been installed ever (it hasn't).  However, we do use a program called NetOp Remote Control, which we use to get access to the console and to remote control other machines.  While it could certainly be part of the problem, it has been installed on the server since before we were having this problem.  This problem has been particularly difficult to track because it will only surface about once a week.  Most of the time it is fine, and a reboot generally fixes it.
0
 
LVL 16

Expert Comment

by:robrandon
ID: 12340279
Is it feasible to try removing that software for a week to see if it helps with the problem?  Maybe it only surfaces after the remote control is actually used?

0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:rolfejr
ID: 12340299
This is possible.  I will first remove and reinstall the software. If the problem comes back, then I will just remove the software and leave it off for awhile.
0
 

Author Comment

by:rolfejr
ID: 13122759
We have resolved this issue.  It turned out to be a DNS misconfiguration.  For anyone else who may encounter this, make sure that the DNS servers that your citrix server point to are ALL serving up internal DNS addresses.  Also, make sure your DNS client is enabled.  We had our primary DNS server giving out internal addresses, but the secondary was giving out external addresses, and our DNS client service on the citrix server was disabled.  We removed the secondary DNS server, reenabled the DNS client service, and all was happy.
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 14094231
PAQed with points refunded (150)

modulo
Community Support Moderator
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn about cloud computing and its benefits for small business owners.
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Screencast - Getting to Know the Pipeline

927 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question