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Application Error - the memory could not be read

I am receiving the following error when attempting to run a report from our agency management software. "Application Error -- The instruction at "0x77c46803" referenced memory at "0xffffffff". The memory could not be "read". Sometimes the message reads: "Application Error -- The instruction at "0x7c9111de" referenced memory at "0x006f0070". The memory cound not be read. My desktop originally had Windows 2000 Professional on it and received this error. At that time I worked with tech support (our agency management software tech support) on this problem. The problem ONLY happens when attempting to run certain reports from this product. After working diligently on this problem they suggested I re-intall my operating system. So, I then re-formatted my hard drive and loaded Windows XP professional on this desktop. I am now receiving the same error! When I started having this problem I purchased an additional 512Kb of memory, I have tried only taking out one chip of the memory (the older one) and only using the new chip. Same error. Do you think this could be a motherboard problem, and if so is there any way to test this other than replacing the motherboard? Any input would be appreciated. Thank you.

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improveyourpc

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mmj1

ASKER

I checked the page file size and it shows 1536-3072 (MB). Do you recommend I increase the amount, and if so to what? Other info from my system is as follows: Hard Drive: 28.1 GB free (37.2 GB total). Under System Information: Total Physical Memory: 1,024.00 MB -- Available Physical Memory 681.11 -- Virtual Memory 1.96 GB -- Page File Size: 2.40 GB

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Callandor

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mmj1

ASKER

I would agree that it seems to be something in the program; however, I have several other workstations in the office that can run these reports just fine without the memory error; consequently, the tech people think it is something to do with my specific system and since I have completely re-formatted the drive and loaded the OS on again, they think it is hardware related....

Callandor

Try some memory from a machine that doesn't have the problem - you might still have bad RAM. Otherwise, I'm afraid you're going to have to swap the motherboard, because everything points to that.

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ogai

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mmj1

ASKER

I did eventually change the motherboard and still received the memory error. After all this heartache, the problem seems to be tied to a printer driver. Thanks to everyone for your help!!