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Opening DLink IPView starts installation of another program that was uninstalled

Posted on 2004-10-18
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Last Modified: 2012-06-22
I have a pc running windows xp that has a problem. It has Dlink's IPView installed to view netcams on a network. A program called Scalextric (a racing game) was on it and was uninstalled. When I click on the IPview icon to open it, Scalextric tries to install but won't complete. After a few times clicking cancel IPView will finally open. I'm guessing that there is a screwup in the registry but not sure how to fix it. Anyone have any suggestions?
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Question by:gtcway_2
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NashvilleGuitarPicker earned 1200 total points
ID: 12340788
This sounds familiar.  You are probably right about the registry problem.  One solution is to reinstall the offending software (Scalextric), install D-Link's stuff, and then uninstall Scalextric.  Another possibility (the one I used) is to track down the Windows Installer registry keys for Scalextric, and delete them.  As usual, be sure to back up your registry (blah, blah, blah, yaddah, yaddah) before attempting this.

If memory serves me (WARNING), you will find the keys in the neighborhood of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\SOMEREALLYLONGSID\Products.  You will see a list of program IDs, and you can view the InstallProperties\DisplayName value to see what program it refers to.  When you find it, you can delete the whole key, starting with the ProgramID.  You can speed this up by searching for Scalextric in the registry.  It should point you to an entry like this.  Please note that these instructions apply only to Windows Installer.  Other installer programs may have similar methods.

I ran into this problem after performing an Active Directory domain migration from NT, and a few workstations would prompt for the CDs for some unrelated programs, such as Office or Palm Desktop.

- Will
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by:gtcway_2
ID: 12348041
I made a backup of the registry and deleted all references to scalextric. It doesn't try to install it anymore but it takes 10+seconds for IPview to open. The person who owns the computer is away on vacation so I will have to wait until he gets back to get the install cd's. I agree with you that reinstalling should fix it. Thanks.
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