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Some Program Fonts and Windows Are Wrong Causing Programs not to Work

Posted on 2004-10-18
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Last Modified: 2013-12-03
After running PC Rescue and like a novice allowing it to correct all the "errors", I now have fonts appearing in different windows of my programs and even the window error messages have a font that I did not pick.

As a result of these "new" fonts, some of my programs do not display properly and therefore are non functional..

How do I fix this since Windows restore does NOT restore to Any of my 15 previous dates.  Why would Windows Restore not restore?

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Question by:cmyhero
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by:Lee W, MVP
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Go to your Display Control Panel, click the settings tab, click the advanced button, and verify under the General tab that the Display, DPI Setting: is "Normal Size (96 DPI)".  If not, set it to Normal Size.

Then, back on the Display Properties window, click the Appearance tab.  Verify the Font size listed there says "Normal".  You can customize the settings by going to the Advanced button and clicking on the Window area in the picture and you can change the font and size there.
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by:SheharyaarSaahil
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Hello cmyhero =)

I think the Fonts registry entry has been corrupted and ur system has lost the information abt System Default Fonts !!
In Previous Windows versions, we cud repair it by manually deleting the fonts registry and then reinstalling the fonts from CD,,, but in XP reinstalling the default system fonts is not an options,,,, we have to perform a repair install in order to correct it =\

But a few things before doing the repair,

1. Reapply Windows default themse from Dekstop properties
2. Run sfc /scannow from Start>Run
3. Create a new user account and check there for the problem

If these doesn't resolve the problem, then time for a repair :)

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP:
http://support.microsoft.com/?kbid=315341

How to Perform a Windows XP Repair Install:
http://www.michaelstevenstech.com/XPrepairinstall.htm

!! GOOD LUCK !!
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by:Asta Cu
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Specific programs show this problem?  Local only or also when online?
How current is WindowsUpdate?
English?  Are they True Type fonts?
Using Themes?
Do you have ClearType Fonts enabled in XP?
http://support.microsoft.com/default.aspx?scid=kb;en-us;306527

PostScript fonts that are not valid are incorrectly installed when you use Control Panel Fonts in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;822084

How to Change the Font, Size, and Colors of Desktop Items
http://support.microsoft.com/default.aspx?scid=kb;en-us;310543
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by:cmyhero
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Yes specific programs like Eudora show some fonts wrong for example   Edit Find Messages
Queue button has the wrong font.

Also the opening page with registration name/number  small scrunched font

Window messages have larger bold font   WebTime Program unusable

Window SP1    English  True Type I believe  NO Themes  Clear Type Enabled


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by:Lee W, MVP
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This is often because the programs weren't written (IMO) properly, to adjust to users running with "Large Fonts".  Check over what I recommended and post the results.
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by:Asta Cu
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Have you checked into Eudora for updates?  Know they had some font problems in XP.... this may add some insight.
http://www.eudora.com/download/eudora/windows/6.1.2/RelNotes.txt
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by:Asta Cu
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http://www.eudora.com/search/query.html?oq=EPWIN&qt=xp+font+problems&qc=now&col=&qp=&qs=&pw=510&ws=0&qm=1&st=1&nh=10&lk=1&rf=0&rq=1

I don't use WebTime, but believe it is Freeware that allows you to modify fonts, among other things and may be a problem that introduced this fiasco for you.  Consider trying an uninstall and if you really want this, see if a newer version may be available.  Check www.google.com for WebTime to see the issues; I'm kind of swamped today.
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by:Asta Cu
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Saw 3.6 of WebTime here, and it shows clock sync, etc. and stated it is XP compatible; but haven't checked with Microsoft Knowledge Base for any problems noted.
http://www.snapfiles.com/freeware/network/fwtimesync.html
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by:cmyhero
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Again I had NO problems with fonts UNTIL I tried to fix an ActiveX error with PC Rescue and again like a novice I let it do its "correcting" and there are no backups made.    

I tried to uninstall WebTime but there was no instance of it in   Control Panel  Add Remove Programs.. I tried to install it again but it is the same.  

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by:cmyhero
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I still am awaiting an answer on these font corruptions that are NOT on
all my applications but the ones affected are very effectively disabled because
the fonts are too large to display on the screens/menus.

How do I get these fonts smaller?  Where in the registry can I look for the font settings
for individual programs.

Program message windows have larger fonts too (most are readable) yet some of them do not fit.

What is confusing me is that NOT all the applications are affected.  I used the  right mouse click/properties/appearance/advanced  and that was SOMEWHAT helpful but my applications that were distorted still are.

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by:Asta Cu
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Personally, I don't think this can be done at the Registry level for application programs.  Example, some applications have font-dependencies to default printer installations and their capabilities and/or configurations and so on.  Typically, applications own the controls and preference settings; these can be overwritten on a per use basis by using the File and Page Setup option and settings therein or within the application itself to modify the environment.  

Others may have better results for you, but this is the way I see it.  Other things I explored included:

Display Properties - The [Appearance] Tab
The [Appearance] dialog (Fig. UI-49) probably packs more potential customizations into one area than any other in Windows XP. Between the [Windows and Buttons:], [Color Scheme:], and [Fonts:] sections, coupled with the [Effects...] and [Advanced] buttons on this dialog, some truly stunning schemes can be created. On the other hand, you can do some serious damage to usability and readability of the interface. I’m not going to get into a detailed description of each of the screens available in the [Appearance] dialog. A lot of the fun is in the experimenting to discover what can be accomplished. A few notes with screen captures will suffice to get you going on creating your one of a kind layout.
Source for more:  http://www.theeldergeek.com/appearance_settings.htm  

Microsoft offers a site to enable Clear Type and then fine tunes the settings via a graphical interface that allows selection of a visual effect best suited to your individual system.
http://www.microsoft.com/typography/cleartype/tuner/1.htm
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by:cmyhero
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How can I see what fonts are being used in the various programs/windows messages and how do I change them?

  I used the appearance stuff to its fullness but it does nothing for the programs that are distorted or window message screens with still too large fonts. I am not even sure if it is the same font family that is used in these windows/screens, but I do know they are too large.



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by:Lee W, MVP
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Did you check here (my original comment):
Go to your Display Control Panel, click the settings tab, click the advanced button, and verify under the General tab that the Display, DPI Setting: is "Normal Size (96 DPI)".  If not, set it to Normal Size.
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by:Asta Cu
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Did you go to the link I showed, used the utility and selected from each option?
http://www.microsoft.com/typography/cleartype/tuner/1.htm

Then rebooted and tried again with no change?  If so, what are all the application names and versions where you experience this?
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by:Asta Cu
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Are any of the problem applications running in Compatibility mode?  That is, specifically not written for or compatible with XP?

Check the XP upgrade advisor for your current setup; may help.
http://support.microsoft.com/default.aspx?scid=kb;en-us;307726
The Windows XP Upgrade Advisor is available at the following Microsoft Web sites:
http://www.microsoft.com//windowsxp/home/howtobuy/upgrading/advisor.asp
http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx
For additional information about compatibility with Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
286575 A program compatibility check list for Windows XP
295322 How to determine if hardware or software is compatible with Windows XP
292607 Windows XP supported upgrade paths
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by:cmyhero
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Ok I need to clarify some things.   I have used Windows XP Pro since the day it was released in Sept/Oct 2001.  

I run in 1280x1024 on a 17" Mag.  I use 120 as I have since 2001.

All these applications worked fine up to Sunday when I used that dastardly software PC Rescue (Who refuses to refund the purchase)  and then I was hosed.

Group Mail.  SMTP Express   Fonts too large and renders it unusable for reporting.

WebTime-3.6 Fonts Too Large.. unusable as entire program window not showing

Eudora Pro              Opening Page-  Compressed Appearing Non Serif Type Font
                              Queue Button - Scrunched up font ?
                              Edit Find Messages - Enlarged Tahoma/Arial
                              Tools-Options- Enlarged Tahoma

Yahoo Messenger (Yahoo Pager)  Large font but visible

Trend Internet Security - Update Messages with Large but Visible Non Serif Font

Regedit- Larger Tahoma Font

MSWord-Warning Messages (macros.. etc) enlarged.

I am sure there are more but I have been spending time trying to get the other applications changed (without success)



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by:cmyhero
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Also NONE are running in Compatibility mode .
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by:Asta Cu
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I'd see what I can find in terms of documentation for the culprit .... PC Rescue .... to see what is modified through the installation routine.  IF it can't be completely uninstalled in normal process, then would create a new restore point, back up registry, export keys that I modify for return if needed and manually remove all occurences related to it.  Sometimes when an uninstall is incomplete, a reinstall and subsequent uninstall fixes things.
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by:Asta Cu
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My guess on why you can't go back using the 15 restore points, is because the problem program is involved in some manner....

A. System Restore does not completely uninstall any program if restoring to a point prior to the program installation. As System Restore is based on an inclusionary model, any files added or modified by the installation (which is not monitored by System Restore) or added to or modified in a non-monitored drive will not be tracked. To remove all changes an installation may have made to the system, the user should first use the Add/Remove option in the control panel to remove the application prior to using System Restore. System Restore will undo all recorded changes made to the registry and monitored files caused by the application install, including:

• Deleted or monitored files added to the system from the program installation
 
• Undo modifications to monitored files made by the installation
 
• Replacement of the current registry with the registry snapshot taken at the chosen restore point (some current values may persist)
 http://www.microsoft.com/windowsserver2003/community/centers/management/sysrestore_faq.mspx
 
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by:Asta Cu
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Since System Restore points in XP isn't working, have you tried this again?
If your system fails, press F8 in the boot menu, and then click Last known good configuration. Windows XP restores your system to the most recent restore point.
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by:cmyhero
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PC Rescue is NOT the problem itself as far as its installation.. The problem is the settings that the Software changed  when I chose to "repair" the errors that the software detected.  

This software not only is worthless but it has cost me far more than I paid for it due to loss of functionality of programs.   I would have expected a refund at the least but that is being denied as well to add insult to injury.
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by:Asta Cu
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In doing these queries in both MSDN for you and the Microsoft Knowledge Base, I was given the option to participate in a survey and did so.  I told them the search was unsuccessful in finding a solution specific to this version of XP and the inability to restore to any of 15 prior restore points.  We'll see if anything comes of it.
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by:Asta Cu
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I fully understood what you said when you said it initially and again here:  "PC Rescue is NOT the problem itself as far as its installation.. The problem is the settings that the Software changed  when I chose to "repair" the errors that the software detected.  

This software not only is worthless but it has cost me far more than I paid for it due to loss of functionality of programs.   I would have expected a refund at the least but that is being denied as well to add insult to injury."
______________________________________________________________________________________________________

Programs that are installed and well written include in their uninstall routines a full uninstallation of all events they've triggered; and that, is in part, why my recommendations were what they were.
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by:Asta Cu
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The only thing I can add is that if it were me, I'd escalate the issues, write letters and so on and get the money back (if within warranty/coverage period) and insist that they provide me with complete details on what changes the installation routine made to my environment.
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by:cmyhero
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How do I find out how to change the font and size that is displaying on various Window XP message screens such as
Yahoo messenger incoming email notification, Antivirus new version available message etc.?

 If I could find out how to get the fonts back to the way they were I could close this issue, as it is now I still cannot use some programs /components of them since the font is too large.

I cannot find in the registry where this the default font is located for these messages etc.
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by:Asta Cu
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I'd check the control panel, fonts folder and start by making sure you've got all the default fonts.
Courier New (TrueType, including Bold, Italic, and Bold Italic variations)
Arial (TrueType, including Bold, Italic, and Bold Italic variations)
Times New Roman (TrueType, including Bold, Italic, and Bold Italic variations)
Symbol (TrueType)
Wingdings (TrueType)
MS Serif
MS Sans Serif

Many people arbitrarily add a lot of fonts and too many can cause problems; rarely even do the best designers use more than 100 fonts, yet I've seen people (or software) installing thousands of them which cause tremendous performance drains as well as other problems.

To manually install or re-install a font:

Click Start, point to Settings, and then click Control Panel.
Double-click the Fonts folder.
On the File menu, click Install New Font.
In the Drives box, click the drive that has the floppy or CD-ROM that contains the fonts you want to add. If you are installing fonts from a floppy disk, this is typically drive A or drive B. If you are installing the fonts from a compact disc, your CD-ROM drive is typically drive D.

Double-click the folder that contains the fonts.
Click the font you want to add. To select more than one font at a time, press and hold down the Ctrl key while you click each font.

Click to select the Copy Fonts To Fonts Folder check box. The Windows\Fonts folder is where the fonts that are included with Windows XP are stored.

Click OK.
Removing Fonts
To completely remove fonts from the hard disk:

Click Start, point to Settings, and then click Control Panel.
Double-click the Fonts folder.
Click the font you want to remove. To select more than one font at a time, press and hold down the Ctrl key while you click each font.

On the File menu, click Delete.
When you receive the "Are you sure you want to delete these fonts?" prompt, click Yes.
To prevent a font from loading without removing it from the hard disk, move the font from the Fonts folder into another folder. Use this method for troubleshooting purposes. This process does not completely remove the font, because font registry information is not deleted. However, it prevents the font from loading.

I've had occasion, unfortunately, to have to rerun setup to get default fonts when corruption problems arose.  But it's really a tough call, in my humble opinion, to know how widespread the font problem is and if there aren't just settings in the problem applications you use to configure view and font styles.  

How To Install or Remove a Font in Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;314960

From Yahoo Help..
Your browser determines the default appearance of fonts (including size, style, and color) in Yahoo! Mail. To configure Yahoo! Mail so that the emails you receive appear either larger or smaller, do the following: Please check the link for more....
http://help.yahoo.com/help/us/mail/config/config-01.html
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by:Asta Cu
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Important note on the last link for your Yahoo mail question...
Note: Only the incoming and outgoing message text is affected by following these steps.


Log in to your Yahoo! Mail account.
Click the "Mail Options" link located near the top right-hand side of the page (If you are using IE, you may also access the options area of your account by clicking on the "Options" link located in the navigation box, which can be found by clicking on the arrow next to the mail tab on the top left-hand side of the page.)
Click the "General Preferences" link.
Locate the Font Size heading.
Selecting "smaller" will make the font size of messages one size smaller than your browser's default setting, while "larger" will make the font size one size larger.
Once you have chosen a new font size, click the "Save" button to put your new settings into effect.
Yahoo! Mail will confirm the changes by displaying "Your changes have been recorded."
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by:cmyhero
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I do not understand what you mean exactly.. I am saying the SIZE of the font is too large.  If I uninstall a font without correcting what is making the size large when I go to reinstall it it will be the same right?

Also the email MESSAGES themselves in Yahoo are fine, it is the notification screen that
has the enlarged fonts,

Here are examples of SOME of my problems:

http://4uthebest.com/trend.JPG
http://4uthebest.com/smtp.JPG
http://4uthebest.com/badfontsize.JPG

again I simply need to find out where these enlarged font calls are coming from and then get them to the smaller point size that they were initially before PC Screwup.. I mean  PC Rescue


 
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by:Asta Cu
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Just looks like the Pop Ups from the command interface; but could be wrong.  This is my day to be with my family, so little time.  I tested IE - view - text size - changed to largest, worked after a refresh - changed to medium, changed after refresh.  Configured to use Clear Type and remained stable after reset.  Cannot reproduce your error, but see what you mean in your image samplings; looks like it only applies to/when pop up sub menus exist.

HOW TO: Set the Command Processor Appearance in Windows XP - might be worth a try to test
http://support.microsoft.com/default.aspx?scid=kb;en-us;309019&sd=tech

Registry font info in this key of the Registry ....  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
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by:Asta Cu
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by:cmyhero
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Here is another screenprint showing the  FontOption in Eudora  with a
Yahoo Mail Alert... again  fonts are the same and TOO LARGE

http://4uthebest.com/eudyah.JPG

I do not think the command thing is apropos in these cases but  I do not know
for sure.. I just need to get functional again.

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by:Asta Cu
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Looking at the image, looks like most of my pop up/window responses so really at a loss.  

All the fixes that should have helped have not; and it's been quite expansive with much research done by us .... so really is up to you.  I'm really out of other ideas, sorry to admit.  Others may come by with just what I need.

Asta
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by:cmyhero
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I understand the research and I appreciate the effort however I have not gotten anything close to an answer apart from going with the XP2 upgrade.  I still hold out hope that someone would know more of the inner workings of Windows XP and how the fonts are assigned to the various programs or how they can be modified in size.  It is curious to know that in all these instances,  the font is the same family and more than likely the same point.  

Does anyone out there have a deeper understanding of Windows XP as I truthfully would not have chosen any of the suggestions offered as they did not make logical sense for the difficulty I am having as a result of the TERRIBLE program called PC Rescue.
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by:Asta Cu
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Good luck; I do hope others have better insights for you and that you achieve your goal.
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by:cmyhero
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Again I do really appreciate your willingness to help and I am sure that others that have problems, after reading your responses, will see an answer to their individual situations.
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by:cmyhero
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I solved the problem by forcing a reinstall of fonts when I reset the font size to 75% and then rebooting. after that I forced font reinstall when I changed the font size back to 125% and rebooted.. When computer restarted and went into Windows, all was back to normal.
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by:Asta Cu
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FANTASTIC!!  Yay!  ":0) Asta
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by:alandc
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I was going to add after reading this long thread the only reason programs start using "strange" fonts like this (expecialy when they all start doing it at once) is called "Substitution" and is because the original fonts required are missing.  Usually the fonts used are part of a core installation by Windows and expected to be present in the \FONTS folder.  The old Windows 9x used to give errors when standard fonts were missing and the error always mentioned "substituting" fonts that would change the way things were displayed.
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by:Asta Cu
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Yep, alandc, the font substitutions on older Operating Systems used to be in the ini files, no?
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