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Outlook 2002 SP3 failure to delete items in inbox and failure to receive mail

Posted on 2004-10-18
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Last Modified: 2010-05-18

Recently my version of Outlook 2002 (SP3) stopped accepting new mail into the inbox, and stopped allowing deletion of any items out of the inbox.  The inbox is just over 1GB in size -- well below the stated size limit.  I have found several similar reports, but the fixes they reported didn't work for me.  The details are:

-  When I try to receive email, I get a "Sending and Receiving error 0x80040600"

-  When I try to delete an email out of the inbox, I get a "can't move item" error

-  All other functions in Outlook seem to work fine -- and all other folders.  

-  I have run SCANPST numerous times on the file.  A couple of weeks ago, I got some errors, but lately every time I've run it it comes up clean.

-  I cleared out emails in some of the other folders and compacted the file.

-  Today I completely removed Outlook and reloaded it.  It also has all of the latest upgrades listed by Microsoft.

-  It was running fine until a few days ago, and I had not made any changes to Outlook (or anything else that I can remember) at the time.


I would really appreciate any ideas.




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Question by:HSMerlin
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Expert Comment

by:sunray_2003
ID: 12343756
Hi HSMerlin,

What type of account you have set in your outlook pop3 , IMAP or exchange ?

Is there any items in your deleted items folder and if yes , remove them all.

Have you recreated the email account inside outlook to see if that would help ?

Have you tried to create a new profile (control panel --> mail --> show profiles) and then setup the email account in there to see if that would help


SR..
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Author Comment

by:HSMerlin
ID: 12343817

The account is POP3.  

The deleted items folder is empty, and the file has been compacted.

I have not recreated the email account of profiles.  I'll try that, although it seems unlikely.  

Thanks.
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Author Comment

by:HSMerlin
ID: 12343897

I recreated the email account.  No change.

I also set up a new profile as suggested.  I clicked the "test" button after setting up the profile, and everything worked until it tried to send an email.  

Thanks.  
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LVL 49

Expert Comment

by:sunray_2003
ID: 12343899
Have you checked with ISP or mail provider of any issues lately.

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Author Comment

by:HSMerlin
ID: 12344001
Yes, and they're not reporting any issues.  I also have an older computer (running Outlook 98) that I'm using as a backup way of getting email for right now.  It is using the same account (but a much older version of the PST file) and is working fine.  

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sunray_2003 earned 500 total points
ID: 12344007
HSMerlin,

I donot see an issue with your account then..

Along the way have you created a new PST and checked..
http://support.microsoft.com/default.aspx?scid=kb;EN-US;286146
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Author Comment

by:HSMerlin
ID: 12344158
Creating a new PST is the next thing I had thought about trying, but I've had a hard time getting everything moved over (emails, contacts, etc.) when I've done it in the past.  Is there a trick to that?  
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LVL 49

Expert Comment

by:sunray_2003
ID: 12346347
I think a third party tool like this would surely help
http://www.synchpst.com/pst_files.htm

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Author Comment

by:HSMerlin
ID: 12386648
I created a new PST today and it finally worked.  I had been putting off trying this because I had experienced difficulties in the past with getting everything moved over from the old file.  If anyone else runs across this issue, the following steps worked for me:

1)  Go to "Mail" under "Settings".  Create a new profile under a different name, and create a new PST file.
2)  Open Outlook using the new profile and select "Import and Export" in the file menu, then "Import from another program or file".  Specify the old PST file name here.

The process actually went pretty smoothly, once I decided that was my only alternative.  I didn't try the synchpst tool recommendation since it didn't look like it was really designed for this purpose--and it turns out it wasn't necessary.  I still don't understand why SCANPST didn't fix it if it was just a file problem, which it sounds like it was.


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Expert Comment

by:sunray_2003
ID: 12386702
Thanks for your suggestions.
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