can't get ftp access

I have used ftp for years, mostly programs (fetch, able, ws, etc) some command prompt stuff occasionally. I am flummoxed trying to get onto a friends site to make a few small changes. She knows nothing about whether it is virtual hosting or a dedicated box. All my attempts to connect have failed. All I have is a user name and password. I tried using several clients with ftp.servername.com, 000.000.000.000, adding port 20, 21. I get unknown host. I cant ping it, either.

Why I ask WHY????

I don't think it's the un/pw, cause I can't ping it, right? Is ftp.foo.com possibly not the right name for www.foo.com?

500 points to you

doodlebugggAsked:
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PsiCopConnect With a Mentor Commented:
The host name portion of the Fully Qualified Domain Name (FQDN)...that is, the "www" in "www.foo.com"...is TOTALLY independent of the function the machine serves. I can put a website at ftp.foo.com - there is no law prevemting it, or dictating that all websites must begin with "www". These are conventions for humans only.
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PsiCopCommented:
Yep. Just because there is a www.foo.com, there is NO guarantee that ftp.foo.com is a valid name. Try FTPing to www.foo.com.
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PsiCopCommented:
Also, note that the server may not support FTP.
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doodlebugggAuthor Commented:
but I should be able to log in with the IP, right? or the server name, bneu-b211.foo.com?

when i try to connect from a cmd prompt:
open ftp.foo.com ~Unknown host


the way you suggest:
open www.foo.com ~ftp: connect :Unknown error number
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TRobertsonConnect With a Mentor Commented:
It could be possible that the ftp server is running or behind a firewall that blocks ping responses therefore it is hard to deduct any conclusion due to no ping response.  Also unless it is using some nonstandard port it should be on 21. Also there is nothing that says that ftp.foo.com should be www.foo.com.  Usually this is done on the foo.com domain whereas A host www could be 192.168.10.10 and A host ftp is 192.168.10.11.  Or if it were to your assumption ftp is an alias for host www therefore they are the same.

Do a whois.net name lookup on the domain and search the domain records and known host.
Do you know the ip address to the server?
I would guess unless they are paying more than $10 a month, chances are it is virtual hosting.
Contact the ISP for username and pw info.
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doodlebugggAuthor Commented:
know of any way to tell if it doesn't support ftp remotely?

I think I am going to give up soon.
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CaseybeaCommented:
The web site she has, and where you connect for FTP modification of the file(s) could EASILY be totally separate servers.   There is no way to tell about remote FTP access wthout speaking to the technical folk(s) who host that site.

More likely as well; if there IS ftp access, it may be internal to that ISP only (i.e., she can get in, but not YOU).

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doodlebugggAuthor Commented:
actually never mind. I will get more info. I am splitting the points thanks guys!
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