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RPC server is unavailable

Posted on 2004-10-18
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Last Modified: 2012-06-27
I have a newly installed 2003 SBS Proffessional with 2 NICs public/Private IP's assigned and a 2003 Enterprise member server with 2 NICs also running Terminal Services in application mode.  When I use a local user on the enterprise server to log on to terminal services it works fine.  When I use a domain user from active directory in the remote desktop group to log on to the terminal server I get "The system cannot log you on due to the following error: The RPC server is unavailable"  I also get an event ID 1219 winlogon.  I need to use the active directory users.
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Question by:Edgardo Vazquez
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Sebo2000 earned 1000 total points
ID: 12344867
Hi,
This problem occurs if the server is multihomed (a box in a DMZ also attached to a service network) and the NIC bound to terminal services is not the first adapter in the binding / provider order. Open Network connections and go to Advanced Settings. Examine the connections window on the Adapters and Bindings tab. Ensure that the NIC you have set RDP to answer on is the top NIC in the order.
This is also a permissions/access violation error. Check the permissions on the local drive of the Terminal Server. Drive “C” must have read/list/execute for Users.

And make sure if ISA is installed that RPC port 135 is open

Also check:
Terminal Services Client Cannot Obtain Terminal Services User Configuration from Domain Controller During Logon
http://support.microsoft.com/default.aspx?scid=kb;en-us;331627

Troubleshooting "RPC Server is Unavailable" in Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;224370

The Active Directory Migration Tool displays a "RPC server is unavailable" error message in Windows Small Business Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;837366


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Expert Comment

by:usrhlp
ID: 22386444
There seems to be information missing from this.

"Open Network connections and go to Advanced Settings. Examine the connections window on the Adapters and Bindings tab. Ensure that the NIC you have set RDP to answer on is the top NIC in the order."

You can't do that unless it is not applicable to Windows 2003 R2.
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Expert Comment

by:usrhlp
ID: 22386474
Typically enough, 5 seconds after posting the above i found where it was. This didn't fix the problem I have. Windows is so unreliable :(
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Expert Comment

by:behringerharvard
ID: 23970688
I wanted to thank you for this solution, I never would have though of the NIC binding order causing this problem on our server. Another symptom we were seeing is extremely slow response to in a VNC session, as if the CPU usage was pegged. Again, thanks.
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