Solved

IT department restructuring

Posted on 2004-10-19
9
1,166 Views
Last Modified: 2008-02-01
We are about to begin an exercise of restructuring our IT department and I am looking for information on how other organisations have organised theirs and the pro's con's etc.

We have 60-70 staff and currently have separate teams supporting, desktop PC's (at multiple sites), servers, large applications, helpdesk (just logging calls), and intranet/internet development.

We were considering a 1st, 2nd, 3rd level support arrangement but I was wondering if anyone has links to information on the web.

Thanks
0
Comment
Question by:Batch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 16

Accepted Solution

by:
OliWarner earned 85 total points
ID: 12345868
We had a similar issue a while back.
Here are some of the pages that we found as an inspiration. All of them have points which helped us come to our decisions.

http://techrepublic.com.com/5100-6314_11-5033618.html
http://www-8.ibm.com/services/in/strategy/issue/pdf/it_enviro.pdf

If you cant map everything out (the sources and sinks) you wont be able to trace things or see how to optimise them. If that's the case get an external opinion by getting consultants involved. Sure they cost a lot but they're good at what they do.
0
 
LVL 3

Assisted Solution

by:TRobertson
TRobertson earned 83 total points
ID: 12347227
One method is to breakup the primary responsiblities of the staff.  I have some examples below.
Support, Development, and Project Planning could be three upper tiers.
Then you may want to break support into hardware and software and break development into planning, programming, and testing.
Somewhere you can add in training and research.
0
 
LVL 18

Assisted Solution

by:luv2smile
luv2smile earned 83 total points
ID: 12349244
Here's the structure for the IT department at the University of Virginia

http://www.itc.virginia.edu/org/
0
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 13

Assisted Solution

by:Caseybea
Caseybea earned 83 total points
ID: 12349675
We had a similar event.   The "restructuring" ended up with the CFO "outsourcing" the department, and replaced 22 people with clueless consultants.    I lost my job after 16 years of dedicated service and expertise.

When they talk about "restructuring" I.T., often the hidden agenda is "changing things so it doesn't cost so much".   And the decisions get made by people that do not understand I.T.......

If you are comfortable with what is happening, then cool.  (Look at the other answers in the forum).  But, if it were me, I'd start updating my resume........    

I'm not being tongue in cheek here; this is a very very serious piece of professional advice.   I wish you luck.
0
 
LVL 7

Assisted Solution

by:tonyteri
tonyteri earned 83 total points
ID: 12350295
If you are trying to decrease the number of employees, then you should assess what departments can take on other responsibilities; therevy consolidating the work.  i.e. Desktop Support can also handle HelpDesk, and maybe printer support.  Combine the Server and Intranet departments also.
0
 
LVL 8

Assisted Solution

by:ilovemykeyki
ilovemykeyki earned 83 total points
ID: 12367560
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing is at the top of most security top 10 efforts you should be pursuing in 2016 and beyond. If you don't have phishing incorporated into your Security Awareness Program yet, now is the time. Phishers, and the scams they use, are only going to …
Whether you believe the “gig economy,” as it has been dubbed, is the next big economic paradigm shift (https://www.theguardian.com/commentisfree/2015/jul/26/will-we-get-by-gig-economy) or an overstated trend (http://www.wsj.com/articles/proof-of-a-g…
The Bounty Board allows you to request an article or video on any technical topic, or fulfill a bounty request to earn points. Watch this video to learn how to use the Bounty Board to get the content you want, earn points, and browse submitted bount…
Saved searches can save you time by quickly referencing commonly searched terms on any topic. Whether you are looking for questions you can answer or hoping to learn about a specific issue, a saved search can help you get the most out of your time o…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question