IT department restructuring
Posted on 2004-10-19
We are about to begin an exercise of restructuring our IT department and I am looking for information on how other organisations have organised theirs and the pro's con's etc.
We have 60-70 staff and currently have separate teams supporting, desktop PC's (at multiple sites), servers, large applications, helpdesk (just logging calls), and intranet/internet development.
We were considering a 1st, 2nd, 3rd level support arrangement but I was wondering if anyone has links to information on the web.