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Outlook 2003 - Unable to download email

Posted on 2004-10-19
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Last Modified: 2010-04-08
Just upgraded from Outlook 2001 (XP) to Outlook 2003.   The previous email settings, servers, usernames and passwords were all transferred from the previous version.  Now I can't download email from one of my accounts.  Outlook pops up a window with my email user I/d & p/W.  That info is already there, but the email ISP appears to have refused it. When the username & P/w is re-entered, the same window requesting this information re-appears. I checked out the mail account from another PC with Outlook 2001, and it worked fine. For some reason, this ISP (www.idx.com.au) doesn't like Outlook 2003.  I tried changing various settings, (There aren't many to change) with no luck.   I have another email account, and it works fine with Outlook 2003.  My ISP doesn't have a clue, except to suggest I go back to my old email program.  
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Question by:shultz6
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sunray_2003 earned 125 total points
ID: 12346371
Have you tried to delete the email account and create it again to see if that helps..

Do you have any Antispam or Anti-virus software installed ? If yes , temporarily disable them and see if that makes any difference.

What type of email account you have and what OS
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by:shultz6
ID: 12346944
Yes - I have already deleted the email account and created it in Outlook.   I am running VET antivirus.   I can't image how that would effect Outlook, but you never know I suppose. I try that and report the results tomorrow.  The O/S is WinXP. Also, running Winpatrol and Zonealarm pro.   I have upgraded another PC (WinXP) from Outlook 2001 to Outlook 2003 with the same results. (I.E. Outlook keeps requested my valid email password)
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by:shultz6
ID: 12352277
Must have been an operator error there. (By me)  I previously deleted the account, but must have set something incorrect when creating a new one. Tried deleting the account again, and when I setup a new one it worked fine.  Sometimes the simpliest thing works.  Nice work Sunray, and I must say, you have a very impressive answer history on this site.  A real expert.
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by:sunray_2003
ID: 12352307
Thanks for your compliments..
It would be nice if you can give those compliments in the feedback section on my profile.. Others can also know.. .
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