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Outlook 2003 - Unable to download email

Just upgraded from Outlook 2001 (XP) to Outlook 2003. The previous email settings, servers, usernames and passwords were all transferred from the previous version. Now I can't download email from one of my accounts. Outlook pops up a window with my email user I/d & p/W. That info is already there, but the email ISP appears to have refused it. When the username & P/w is re-entered, the same window requesting this information re-appears. I checked out the mail account from another PC with Outlook 2001, and it worked fine. For some reason, this ISP (www.idx.com.au) doesn't like Outlook 2003. I tried changing various settings, (There aren't many to change) with no luck. I have another email account, and it works fine with Outlook 2003. My ISP doesn't have a clue, except to suggest I go back to my old email program.

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sunray_2003

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shultz6

ASKER

Yes - I have already deleted the email account and created it in Outlook. I am running VET antivirus. I can't image how that would effect Outlook, but you never know I suppose. I try that and report the results tomorrow. The O/S is WinXP. Also, running Winpatrol and Zonealarm pro. I have upgraded another PC (WinXP) from Outlook 2001 to Outlook 2003 with the same results. (I.E. Outlook keeps requested my valid email password)

shultz6

ASKER

Must have been an operator error there. (By me) I previously deleted the account, but must have set something incorrect when creating a new one. Tried deleting the account again, and when I setup a new one it worked fine. Sometimes the simpliest thing works. Nice work Sunray, and I must say, you have a very impressive answer history on this site. A real expert.

sunray_2003

Thanks for your compliments..
It would be nice if you can give those compliments in the feedback section on my profile.. Others can also know.. .