Problem opening attached files (expecially TIFF files) from inside SAP on windows 2000
Posted on 2004-10-19
this is going to be a long explanation: we are running SAP on a windows 2000 SP 4 architecture, using it also for document management. The problem is that sometimes our users cannot open attached files and get an error (# 26172) "Cannot create file xxxx" (This is my translation from a localized non-english version); this happens with a whole variety of file-types: e.g. PDF, .doc, .xls, .jpg, but expecially with .TIF images and always on a RANDOM base. This means that the same file might be impossible to open on a machine, while being opened on another, but also on the same computer after a random number of unlucky tries. We tried to resolve the problem disabling temporarily our anti-virus software, which seemed to help sometimes, but not always and not for all files; we also tried to change the location of the temporary folder where Internet Explorer 6 SP1 opens it, (guided by a SAP support suggestion), but to no avail. Hardware seems to have no relevance to the problem and all software has been updated to the latest service packs and patches. SAP GUI version is 6.20, if you need any further information, just feel free to ask. I really hope somebody has a sound solution for this question, which is going to become a nightmare...
Many thanks in advance.