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HP Compaq NC6000 notebook cannot connect to corporate network via VPN

Posted on 2004-10-19
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Last Modified: 2010-04-12
Hello all.

My local IT department just issued me a brand new NC6000 notebook. However I cannot get the damn thing to connect to the corporate network via VPN or RAS. My helpdesk told be that the RAS problem is a known issue with this model and that HP is looking into it.

However I am the only one who cannot connect using VPN. Here are the steps I follow to try to connect :

1. I unplug my broadband network cable from behind by home PC and connect it to my NC6000 NIC.
2. I reset my modem (tried not to and that didn't help) and check if I get and IP address (I do).
3. I startup my CISCO SYSTEMS VPN CLIENT and click on CONNECT.
4. The app will run for about 2 minutes and finally tell me that it cannot connect.

Just so you know I have no router, hub, switch or any other piece or hardware between my cable modem and PC. The network cables starts from the modem and goes directly into the notebook's NIC.

Any ideas?

Thanks a lot.
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Question by:LucDesaulniers
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7 Comments
 
LVL 7

Expert Comment

by:blin2000
ID: 12349680
we need more information to help. however, assuming you have XP with sp2, this may help. quoted from http://www.chicagotech.net.

Can't access VPN after installing XP SP2

Cause: the ICF block the VPN traffic.
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Author Comment

by:LucDesaulniers
ID: 12349721
Sorry for the omission. My NC6000 is running Windows 2000 pro SP4. I am also certain that the problem is not coming from my internet supplier as I can ping the VPN gateway using my home PC over the same connection.
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LVL 1

Expert Comment

by:HynesCo
ID: 12351462
Could be that your Administrators have not givin your user account remote access,do you have a co-worker that logs in remotley that can come over or you over to his place and try a diffrent logon, Do you have any type of internet exceleration on, if so turn it off, and you can browse the internet right?
HynesCo
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Author Comment

by:LucDesaulniers
ID: 12357137
I don't have any kind of internet acceleration and yes I can browse the internet. What bugs me is that our helpdesk has a standard broadband internet connection available for testing and I managed to connect to VPN using this port but I cannot from anywhere else...
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Author Comment

by:LucDesaulniers
ID: 12369443
I have finally resolved this issue myself. The solution is kinda simple though. I just unplugged my modem's power cable and plugged it back in. The laptop's NIC was then able to get a lock on the WINS/DNS and I was able to connect via VPN.

I want to thank to everyone who took time to try and help me solve this problem! This site is the best!
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