Outlook 2003, rules in error-unable to reply to message

Posted on 2004-10-19
Last Modified: 2008-07-09
I am using Outlook 2003 with a Pop3 mail setting.  I have created a rule to reply to messages sent to me. This rule is an out of office rule that I created since i am not using a Exchange server.   I have applied the rule and when new mail is received, an error message appears in my outlook.  It is a rules in error message: unable to reply to message.  When I close the error message box, the rule is then unchecked.

I have have looked in google to see if anyone has a resolved this same
 problem, but cannot find anything.  Any assistance will be helpful.  Thank you.

Question by:PaoloBroggi
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LVL 49

Expert Comment

ID: 12350653
So once the email comes , does the rule get activated and creates a new message in the outbox to be sent ?

have you tried to delete and create the rule again to see if that would solve..

Is the rule itself not working...

If the rule is working then you should see a reply message in the outbox if it fails to send. if that is the case, do you see any other error message in the send/receive dialog box ?


Author Comment

ID: 12352251
When the email comes in, the Rules error window appears with the error message "unable to reply to message".    

I have tried deleting and creating the rule again and the same error occurs.  

The send/receive dialog box does not indicate any failure of anything being sent out.  
LVL 49

Expert Comment

ID: 12352318
Please do check this post

I have commented in there how to do auto reply and that might give you an idea

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Author Comment

ID: 12353421
Thanks for the post.  I have already verified that Word is not the  email editor.  
LVL 49

Expert Comment

ID: 12353498
oh not only that ., did you try to create the rule same way i have told and doesnot it help

Author Comment

ID: 12359545
yes, i have tried creating the rule the same way and it still did not help.  
LVL 49

Accepted Solution

sunray_2003 earned 250 total points
ID: 12359852
Can you check if you can create any other rule like when an email comes from a speciifc person , move to a specific folder , kind of thing , to see if your rules really work

Expert Comment

ID: 21966217
I was experiencing the exact same problem after I installed a new hard drive. Before installing the new hard drive, I was storing all of my document files on the G: drive, which is where the template for the auto-reply message was located (i.e., G:\Documents and Settings\Administrator\My Documents\My Templates\Outlook\AutoSpamMsg.oft); however, after installing the new hard drive, I moved all of my document files to the C: drive and deleted them from the G: drive. It turns out that the rule wasnt able to locate the template, so I had to go back and modify the rule to specify the new location of the template on the C: drive (i.e., C:\Documents and Settings\Administrator\My Documents\My Templates\Outlook\AutoSpamMsg.oft). Hope that helps.

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