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Using Word 2000 to merge into Microsoft Outlook

Posted on 2004-10-19
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Last Modified: 2010-04-08
Hello,

I have 3 customer e-mail groups in outlook (actually, many because outlook limits my bulk e-mails to 100, but they are in 3 categories).  I need to send an e-mail to them ASAP.  I ran a mail-merge in Word 2000, and successfully entered the data from the CSV file I created out of Outlook.  However, when I run the merge, everything appears to run without a hitch.  Only problem is that when I go to my Outbox, my e-mails don't show up.  If you need any more info, let me know!
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Question by:ssilvi84
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Expert Comment

by:sunray_2003
ID: 12354059
Personally , i am yet to try mail merge but I checked this one
http://wordprocessing.about.com/library/WordTutorials/blOutlookmerge.htm

Try to see if you are following the procedures correctly.

Not sure if word has to be the default email editor for outlook or not.Try both conditions

SR
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by:ssilvi84
ID: 12354188
Well thanks for the about.com, it has led me to think that maybe I explained things wrong.

I have subfolders in my Outlook Contacts folder, containing the various lists of individuals (as I stated, groups of 100 or less) whom I want to e-mail.  I exported that into a CSV file, and that's what I'm running my merge off of.  I have no problems getting the customer information into Word, it's just physically sending the e-mail that's my issue.

Scott
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by:ssilvi84
ID: 12354251
One more note:  About.com had everything I needed to set it up, same thing I'd already done.  However when I went to learn how they said to merge to e-mail, they had nothing!  All they showed were "Merge to printer" and "merge to document".  Hope that helps,

Scott
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by:sunray_2003
ID: 12354267
I tested my first mail merge and it works for me. Not sure if you and I are trying to do the same

I created a word document and closed it
i then opened outlook
I click on contacts at the left navigation pane
then i go to tools --> mail merge and there opened a dialog box
i selected all contacts on top and then choose the word document , i wanted to use and press OK
it opened my word document.. i typed some more things in it and then saved and closed

i opned my word doc again and it started sending it in outlook and I saw whoever I wanted to send , there were all in outbox..

Does the help you in anyway ?
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by:ssilvi84
ID: 12354337
Okay so let me tell you what I did, to follow your example.

I already have the word document created.

I clicked on the contacts file I wanted to merge with the document, and ran the mail merge as you did.  It also opened my word document, and added the recipients that I require.  I saved and closed my word document again, and clicked "merge to e-mail."  It ran the process, and "merged all records."  I go back to outlook, and there is nothing again in my outbox :-(

Does it have anything to do with the fact that my e-mail account doesn't have an outbox, but instead my outbox appears under "Personal Folders>Outbox".

Also, my e-mail is currently acting up as well.  I was having problems with my mail account, so I went to tools: Email Accounts and selected the one I was having problems with.  I clicked "Test Account Settings" and everything worked, except "Send Test e-mail message."  When I did that, I get this error:

"Send test e-mail message: Unable to send test message.  Please verify the E-mail address field."

Obviously I know what my e-mail addy is, so I don't know why this error occured.  Are these two related?  Thanks so much SR,

Scott
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by:sunray_2003
ID: 12354379
Apart from this mail merge, can you send and receive email fine in outlook ?

If you cannot send email fine with outlook alone , then that could be a problem . We need to fix that first.

Can you check if Microsoft outlook is set as default email client going to
IE --> tools --> Internet options --> Programs ---> Email.. If not , make outlook as default email client

>>   I saved and closed my word document again, and clicked "merge to e-mail."  It ran the process,

May be you are doing the right way. I guess i closed the document and opend it again and then clicked on merge to email or may be i did before that.. Just forgot..
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by:ssilvi84
ID: 12354542
I wasn't able to send, however I was able to receive.  I went back into my account settings and realized that because I am currently on a college campus (visiting the girlfriend), I have to change my outgoing mail server.  I did that, and now can both send and receive.

I checked IE and it is indeed the default email.  Again, nothing is going into my outbox when I run the merge to email from Word.

I hate technology! =)  Any ideas?
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by:sunray_2003
ID: 12354560
Can you create a blank document and check with that.. Let me do the steps again that i did and see if I can help you more..

Close Outlook
close word
open outlook and start doing fresh to see if that would help..
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by:sunray_2003
ID: 12354597
When i closed word and opened it again , I press merged to document
and it opened up a dialog box, in which I selected email , and then gave a subject and then i choose HTML format and press OK and it immediately started the emails in my outbox..

it is strange that it is not working for you..
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by:ssilvi84
ID: 12354616
I created a brand new document (essentially pasted my old document into a new one), inserted my greeting line, and then clicked "merge to e-mail" and again, nothing!

Let me know how yours went.

PS, upped to 500 points
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by:ssilvi84
ID: 12354667
Could it have anything to do with how outlook is setup?

The e-mail I use is for my company.  I had to configure outlook to access that e-mail, and am just now able to accept/send emails.  Like I said, I have "personal folders" as the only thing with an outbox.

Under Tools>E-mail Accounts I have "Deliver new e-mail to the following location: Personal Folders."  I don't see how that would apply, but my hope is that it might lead you to a more obvious solution...
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by:sunray_2003
ID: 12354714
what do you mean personal folders as the only thing with an outbox ?

If you are not having mailbox and storing all emails in personal folders and if your personal folder has got all folders like inbox, outbox, sent items , deleted items folder then fine .
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by:ssilvi84
ID: 12354727
I am trying to send the e-mails from my e-mail account set up through outlook.  I don't have an outbox with that account, it is only under the personal folders section, along with inbox, outbox, sent items, etc... I have never had an outbox for my other email, but then again I've never had to mail-merge.
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by:sunray_2003
ID: 12354753
ok tell this
if you create a new message inside outlook and press send , do you see it going to outbox before going to sent items ?

it is not clear to me if the setup of personal folders is clear in your outlook

why dont you create  a new personal folder and start over..

Do you have Internet mail only account in Outlook 2000 ?

http://support.microsoft.com/default.aspx?kbid=195723


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by:ssilvi84
ID: 12354792
Yes, it goes to outbox before it sends.  I have to either close outlook, where it will then ask me if I wish to send all in outbox, and I do.  Otherwise, I can go to outbox and click "send/receive" and it sends all.

And no, I have the full version of outlook 2000...

How do I create a new personal folder to start over?

Curious.. I just noticed while looking at my folder list that I have:

Outlook Today - [Personal Folders] as one top level, and another one titled: Personal Folders

Do all outlook accounts have that?

If yes, please instruct on how to create new folder
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sunray_2003 earned 500 total points
ID: 12354802
if the emails are going to outbox and then going out then it should be fine

Make sure to backup all your data

How to create a new personal folders (.pst) file in Outlook 2000 (CW)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;195717

How to work with Personal Folders in Outlook 2000
http://support.microsoft.com/default.aspx?kbid=195782&product=out2K
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by:ssilvi84
ID: 12354859
I don't have: "NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option." as stated at your first link.

I changed my settings to Deliver New Mail to my remote mail account.  That gets rid of my personal folders and I'm now working only through my remote mail account.

Scott
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by:ssilvi84
ID: 12354985
Also, I've never had any problems getting the merge to execute, it's just the outbox that is the problem.  That is what leads me to believe that I might have a configuration problem with Outlook.  Continue with this, or no?
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by:sunray_2003
ID: 12357047
why do you want to get rid of personal folders.
is there an outbox in your remote mail account ..

So when do u think the issue all started.. I mean after removing personal folders or after any update or when
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by:ssilvi84
ID: 12357363
I dunno about the personal folders, just did.

This issue started when I first mail merged using my basic outlook settings.  This was before I configured my account to this ISP.  I am soon leaving, and will have to reconfigure for my i'net.  We'll see...
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