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Allowing Outlook Express Attachments in OS X

Hi guys,
Just a quick question. Where is the check box which will prevent Outlook Express 5 for Mac from blocking out email attachments. I know exactly where to find it in a windows environment, but am a complete novice when it come to dealing with Macs.
Thanks in advance,
Chris
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krazy_chris
Asked:
krazy_chris
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1 Solution
 
weedCommented:
It may be easier to fix the attachments issue, but the root of the problem is OE. Get rid of it and use the built in OS X mail app. Much faster, better spam blocking, better searching, better support for attachments (itll even display PDF files!), it doesn't crash, it doesnt destroy your email database regularly, etc etc. Youll be much happier with a better email client.
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Andrew DuffyTechnical Services CoordinatorCommented:
Chris,

To be honest i've never had an attachment blocked in OE for the Mac. Which files are being blocked?
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krazy_chrisAuthor Commented:
weed,
While i am personally of the same opinion, this is occurring on a friend's mac. He seems to like using OE, so i'm not going to force him to change over to Mail.

in-effect,
I am not sure what files are being blocked at the moment, and i wont be able to get in touch with my friend until next week. I presume the attachments would be images or word documents, but i'm not 100% sure.

Sorry i cant be of more help yet, as soon as i know more you will.

Thanks for your help so far,
Chris
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Andrew DuffyTechnical Services CoordinatorCommented:
Okay no worries just let us know when you know more.
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krazy_chrisAuthor Commented:
Hey guys,
The attachments he can't open are all .jpg files. All other files seem to be getting through ok. Does this help at all?

Thanks again guys,
Chris
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Andrew DuffyTechnical Services CoordinatorCommented:
Are the pictures being displayed in the body of the email? If not, this is a weird problem. All I can suggest is that the user ensure they're running the latest version of OE5 which is 5.0.6:

http://download.microsoft.com/download/outlookexp5mac/Install/5.0.6/MacOS/EN-US/OutlookExpress506ENU.bin
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krazy_chrisAuthor Commented:
In a further twist to the tale, I am now at this friend's place, and it turns out he is actually using Mac's Mail program, and receives the error "The file cannot be opened" when a jpg is opened. This only occurs with jpg files.

This is now a fairly urgent question, and as a result the points vlue has increased. Any suggestions would be greatly appreciated.
Chris
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Andrew DuffyTechnical Services CoordinatorCommented:
Chris,

One thing you've not mentioned is his operating system. Is he on OS X or OS 9?
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Andrew DuffyTechnical Services CoordinatorCommented:
Secondly, are these emails coming from a specific person or domain i.e. @company.com? Or is it really every .jpg attachment?
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krazy_chrisAuthor Commented:
Sorry about that. He is using Mac OS X (10.1 i think). Anything else you need?
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krazy_chrisAuthor Commented:
I checked that as well, and they are coming from several different people, from different domains. However, it isn't every .jpg attachment that is doing it, and that is what is really bothering me. Where the images are opened in the mail window, they do actually work. When you have to open them though, it brings up the error mentioned above.
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Andrew DuffyTechnical Services CoordinatorCommented:
I've seen errors like this before and, like you say, they're characterised by inconsistency. Is the user connecting to the email server via POP or IMAP? Whichever one it is, it would be a good idea to try setting up a new identity with the same account using the other method to see if that changes anything. Mail won't let you set up the same account on the same server in the same identity anyway.

NOTE: if he's retrieving via IMAP, ensure when you set up the POP account that you select the option to 'leave messages on the server' or things will get messy.

The only other obvious solution would be to upgrade the system to Panther (OS X 10.3) as 10.1 is quite notorious, particularly where Mail is concerned. The upgrade is fairly cheap and certainly worth the money (cheaper than a tech engineer, that's for sure).
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krazy_chrisAuthor Commented:
Thanks in-effect. I shall try that and see how it goes.
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krazy_chrisAuthor Commented:
Thanks for that in-effect. My friend can finally retrieve his email attachments again!
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Andrew DuffyTechnical Services CoordinatorCommented:
Excellent.
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