Link to home
Start Free TrialLog in
Avatar of krazy_chris
krazy_chris

asked on

Allowing Outlook Express Attachments in OS X

Hi guys,
Just a quick question. Where is the check box which will prevent Outlook Express 5 for Mac from blocking out email attachments. I know exactly where to find it in a windows environment, but am a complete novice when it come to dealing with Macs.
Thanks in advance,
Chris
Avatar of weed
weed
Flag of United States of America image

It may be easier to fix the attachments issue, but the root of the problem is OE. Get rid of it and use the built in OS X mail app. Much faster, better spam blocking, better searching, better support for attachments (itll even display PDF files!), it doesn't crash, it doesnt destroy your email database regularly, etc etc. Youll be much happier with a better email client.
Chris,

To be honest i've never had an attachment blocked in OE for the Mac. Which files are being blocked?
Avatar of krazy_chris
krazy_chris

ASKER

weed,
While i am personally of the same opinion, this is occurring on a friend's mac. He seems to like using OE, so i'm not going to force him to change over to Mail.

in-effect,
I am not sure what files are being blocked at the moment, and i wont be able to get in touch with my friend until next week. I presume the attachments would be images or word documents, but i'm not 100% sure.

Sorry i cant be of more help yet, as soon as i know more you will.

Thanks for your help so far,
Chris
Okay no worries just let us know when you know more.
Hey guys,
The attachments he can't open are all .jpg files. All other files seem to be getting through ok. Does this help at all?

Thanks again guys,
Chris
Are the pictures being displayed in the body of the email? If not, this is a weird problem. All I can suggest is that the user ensure they're running the latest version of OE5 which is 5.0.6:

http://download.microsoft.com/download/outlookexp5mac/Install/5.0.6/MacOS/EN-US/OutlookExpress506ENU.bin
In a further twist to the tale, I am now at this friend's place, and it turns out he is actually using Mac's Mail program, and receives the error "The file cannot be opened" when a jpg is opened. This only occurs with jpg files.

This is now a fairly urgent question, and as a result the points vlue has increased. Any suggestions would be greatly appreciated.
Chris
Chris,

One thing you've not mentioned is his operating system. Is he on OS X or OS 9?
Secondly, are these emails coming from a specific person or domain i.e. @company.com? Or is it really every .jpg attachment?
Sorry about that. He is using Mac OS X (10.1 i think). Anything else you need?
I checked that as well, and they are coming from several different people, from different domains. However, it isn't every .jpg attachment that is doing it, and that is what is really bothering me. Where the images are opened in the mail window, they do actually work. When you have to open them though, it brings up the error mentioned above.
ASKER CERTIFIED SOLUTION
Avatar of Andrew Duffy
Andrew Duffy
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks in-effect. I shall try that and see how it goes.
Thanks for that in-effect. My friend can finally retrieve his email attachments again!
Excellent.