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Exchange 2003 SP1 problem

Posted on 2004-10-20
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Last Modified: 2009-11-11
After installing Exchange 2003, I attempted to installed SP1, however it comes up with this error:

Setup has detected that the hotfix described in knowledge base article 831464 has not been installed. This hotfix is required for Outlook Web Access to function properly. -- ID:64821 --
The component "Microsoft Exchange Messaging and Collaboration Services" cannot be assigned the action "Update" because:
 - Setup has detected that the hotfix described in knowledge base article 831464 has not been installed. This hotfix is required for Outlook Web Access to function properly.

so I downloaded this hotfix attempted to install it and it comes up with setup error - installation did not complete

can anyone help?
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Question by:petegib
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Expert Comment

by:munichpostman
ID: 12356538
If you have any file level virus scanners set the services to disabled and reboot the server, then retry the installation.
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Author Comment

by:petegib
ID: 12356556
I've only just built the server and not had chance to put any AV on there yet
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munichpostman earned 500 total points
ID: 12356759
ok then, please give this a try

If you cannot install this hotfix immediately, you may be able to temporarily work around this problem by deleting the cached, compressed copy of the affected file or files on the IIS server. By default, the compressed file is located the following folder:
%windir%\IIS Temporary Compressed Files
This temporary directory location can be changed in the IIS Manager on the Service tab in the Web Sites property sheet.

To delete the cached files on the server, follow these steps:1. Open the IIS Temporary Compressed Files folder.

The default path is %windows%\IIS Temporary Compressed Files.
2. Delete all the files in this folder.
3. At a command prompt, enter IISReset to restart all IIS services.
You may also have to delete the cached files on the client to make sure that the corrupted files from the cache are not used. To do this, follow these steps:1. In Internet Explorer, click Internet Options on the Tools menu .
2. Click the General tab, and then click Delete Files.
3. Click OK.
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Author Comment

by:petegib
ID: 12357498
thanks, its working now
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Expert Comment

by:Hat_Trick_96
ID: 12440942
I've been  helping a friend with a similar problem.  I've tried the above steps, but still get the error.  There is nothing in the IIS Temp Comp Files to delete.  I disabled VirusScan, did an IISreset and cleaned TempInet Files... no luck :(

Any other thoughts?
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Expert Comment

by:jbmarsh
ID: 12555026
Uninstall IIS, ASP.net, WWW, and SMTP from add/remove programs.  Reboot box, and reinstall those windows componenets.  Then try the patch first.  Then reinstall exchange 2003.
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Expert Comment

by:jbmarsh
ID: 12555050
Sorry, my bad.  I didnt read the question thoroughly.  Did you get through the initial Exchange setup?  Or did it only crap out on the sp1 install?
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Expert Comment

by:blackstar1428
ID: 13156192
I am having the same problems. I followed the recommendations but still a no go. I successfully installed Exchange 2003 Enterprise and have it working in my enviroment. However, I stll can not get the Exchange service pack applied. Any additional help would be greatly appreciated.
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Author Comment

by:petegib
ID: 13760850
It appeared that the Exchange Server wasnt completely installed, then the service pack was installed, and then the exchange server was then installed completely, thus making the exchange server think that the service pack needed to be installed but it already was, so it was stuck in sort of a loop, I had to uninstall exchange completly and start again
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