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V2i restored image, disk read error

Posted on 2004-10-20
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Last Modified: 2008-01-09
Hi.

This is not life or death, but it would help to know whats gone wrong.
We have a small IDE based 2003 server, this server was backed up using V2i protector. When I restore the image to another server, which happens to have SCSI, all I get is "disk read error" Now I can confirm that 2003 does have all the scsi drivers inbuilt, I have also booted with BartsPE and can read the disk and contents fine. I have checked the boot.ini and that is correct.

And the disks are fine on the destination server.

Any suggestions?

Paul.
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Question by:compassure
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CyberWizard earned 1000 total points
ID: 12357925
Hello Paul,

Found an article about this on Symantec support (unfortunately it's only available from google cache):
http://www.google.nl/search?q=cache:b6dOocgplDYJ:www.symantec.com/techsupp/primus/id5080.html+restore+ide+to+scsi+v2i+protector&hl=nl


Problem Environment
V2i Protector 2.0 Server Edition
V2i Protector 2.0 Desktop Edition
Drive Image 7.0
boot.ini

Cause(s) of the problem
This problem occurs because V2i Protector 2.0 and Drive Image 7.0 incorrectly update the "disk" number in the boot.ini file of the OS partition that has just been restored.

For example, if your system has a single IDE hard drive and a single SCSI hard drive, and you use PQRE to restore a Windows 2000 partition to the SCSI drive, V2i Protector 2.0 and Drive Image 7.0 will rewrite the boot.ini file in the newly restored Windows 2000 partition so that the "disk" value in the entry for the Windows 2000 partition looks like this:

multi(0)disk(1)rdisk(0)partition(1)\WINNT

Once you leave PQRE and attempt to boot to Windows 2000 on the SCSI drive, an error occurs. In order for the system to boot correctly, the boot.ini "disk" value must be changed from 1 to 0.

regards,

CyberWizard
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