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Error opening any document in MS Word version 2002 SP3

Posted on 2004-10-20
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Last Modified: 2012-06-27
Operating System is Windows 2000 Build 2195 SP4

Full error message is:
"Unknown Error returned from Application. Error caught at [file Connect.cpp, Line 277], operation cancelled. Contact technical support if this error persists"

Hardware is a T41 IBM Thinkpad

Error first appeared when opening a Word attachment via Lotus Notes 6 but now appears no matter what document you open.
When OK is clicked, document opens and on the surface seems to be okay.

Reboot did not get rid of the problem.
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Question by:vanspriellb
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Accepted Solution

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nihlcat earned 250 total points
ID: 12359176
This SOUNDS like the attachement altered your normal.dot, which is the default blank doc that appears when you start word.  Try closing Word, searching for normal.dot on your pc and renaming it to normal.old, then open Word.
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Expert Comment

by:Sandy_Rylander
ID: 13097950
This does not solve the problem.  Does anyone else have a solution?
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