?
Solved

Macintosh OSX cannot connect to a particular server on a windows network

Posted on 2004-10-20
15
Medium Priority
?
1,742 Views
Last Modified: 2010-04-29
I'll preface this by mentioning I am not a Mac user--

A computer running MAC OS X resides on our Windows network.  It can connect to other computers on the network with the same IP scheme: 192.168.1.x

All the Windows systems on this network can also connect to servers on our other networks that have a different IP scheme:  10.100.1.x   for example.

The Macintosh can't seem to connect to these other servers, even though it lists alias shortcuts to them in the network view.  When you click on them, we get the message:  "could not be opened because the original item could not be found."

What's wrong, and how do I address this?

Thanks,
Mark

0
Comment
Question by:mnmorency
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +3
15 Comments
 
LVL 2

Expert Comment

by:Scorp888
ID: 12361349
Sounds like a routing problem on the Mac.

Can you go to Utlilies on it, and traceroute to the 10.100.1.x address?

If you are more familliar with unix, then go to FINDER - UTILITIES - TERMINAL

and run traceroute from there.

Please post the results.

Also do the same from one of the windows boxes. it's tracert on windows.
0
 
LVL 23

Expert Comment

by:brettmjohnson
ID: 12361490
You can also run traceroute from the GUI Network Utility:
"/Applications/Utilities/Network Utility.app"


0
 

Author Comment

by:mnmorency
ID: 12361515
ON THE WINDOWS SYSTEM:

Tracing route to XXX.XXX.XXX [192.168.40.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3   224 ms   229 ms   239 ms  XXX.XXX.XXX [192.168.40.20]

Trace complete.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
FROM THE MAC

traceroute to 192.168.40.20 (192.168.40.20), 30 hops max, 40 byte packets
 1  192.168.1.1 (192.168.1.1)  1.2 ms  0.422 ms  0.389 ms
 2  * * *
 3  xxx.xxx.xxx (192.168.40.20)  230.871 ms  231.302 ms  230.574 ms

0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 23

Expert Comment

by:brettmjohnson
ID: 12362475
Routing within the subnet did not appear to be the problem.
Use traceroute to check the route to one of the 10.x.x.x addresses.

0
 

Author Comment

by:mnmorency
ID: 12362562
The problem does occur when trying to get to 192.168.40.20 as well as 10.100.1.33.  A traceroute to 10.x.x.x had the same results as the ones for 192.168.40.20 posted previously.

If it is any help, the three networks in question (192.168.1.x   10.100.1.x  192.168.40.x)  are connected through VPN tunnels.
0
 
LVL 30

Expert Comment

by:weed
ID: 12362583
Actually the "could not be found" issue is less likely a network issue, and more likely an OS X "stale cache" sort of issue. Run Cocktail from www.versiontracker.com. Use the Pilot section to clean up everything, then restart and try it again. That usually works for me.
0
 
LVL 2

Expert Comment

by:Scorp888
ID: 12387727
Ok, can you give us a bit more detail on the network layout then.

You've got

192.168.1.x
10.100.1.x
192.168.40.x

Which vpn software are you using, and how's it set up.

How are you allocating the routing between the three?

192.168.1.1 will be the defatul gw for the 192.168.1.x network, how does it route to 192.168.40.x and 10.100.1.x networks please?

Also, I'm assuming these are all remote sites connecting via vpn? Can you ping the to different ip's throug vpn, and it's just the connections you can't make?, and only on the mac's or everything on that site?
0
 
LVL 2

Expert Comment

by:Scorp888
ID: 15704031
Well providing he came back with the more detailed network information we could have determined the root cause of the problem.

Weeds suggestion may have worked, but I'm not convinced that would be the case, as to be correct it would have needed the cache to get the wrong information in the first place for it to be cached. (Which is possible as it has the alias for them)

So I guess it's the good old split the points between Weed and scorp on this one (aagh I'm never going to catch him up! weed go on holiday :-) )




0
 
LVL 2

Expert Comment

by:Scorp888
ID: 15756658
Delete, does that mean no points for either weed or me?

He has two equally valid solutions.

Either one has taken time, and either one could be correct.

I'd suggest a two way split.

 Split: weed {http:#12140060} & Scorp888 {http:#12191259}

0
 
LVL 20

Expert Comment

by:Venabili
ID: 15756671
Had you? You asked for more information and without this information you cannto know if you are even close to the answer.
Points are for answers. These ahere had been really good tries but with the luck of information from the Asker, they are not worth saving.
I stay behind my recommendation.
0
 

Author Comment

by:mnmorency
ID: 15756851
Sorry, all-- just got back to checking on this thread. Was traveling quite a bit.

Thanks for all the people who offered assistance, but the above comments didn't really lend to the eventual solution.  I eventually solved the issue myself this way:
____________
When trying to connect to Windows shares, use the SMB protocol from the finder:
GO --> Connect to Server --> SMB://server/share
In the event of an error -36, try using the server's IP address instead of the name:  SMB://192.168.40.20/share
____________

This has worked in every case.

Thanks again...
0
 
LVL 20

Expert Comment

by:Venabili
ID: 15757088
Then thios should be PAQ'd and points refunded

Thanks for posting the solution.
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 15780624
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
This article outlines the struggles that Macs encounter in Windows-dominated workplace environments – and what Mac users can do to improve their network connectivity and remain productive.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment. To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question