Solved

Macintosh OSX cannot connect to a particular server on a windows network

Posted on 2004-10-20
15
1,727 Views
Last Modified: 2010-04-29
I'll preface this by mentioning I am not a Mac user--

A computer running MAC OS X resides on our Windows network.  It can connect to other computers on the network with the same IP scheme: 192.168.1.x

All the Windows systems on this network can also connect to servers on our other networks that have a different IP scheme:  10.100.1.x   for example.

The Macintosh can't seem to connect to these other servers, even though it lists alias shortcuts to them in the network view.  When you click on them, we get the message:  "could not be opened because the original item could not be found."

What's wrong, and how do I address this?

Thanks,
Mark

0
Comment
Question by:mnmorency
  • 4
  • 3
  • 2
  • +3
15 Comments
 
LVL 2

Expert Comment

by:Scorp888
ID: 12361349
Sounds like a routing problem on the Mac.

Can you go to Utlilies on it, and traceroute to the 10.100.1.x address?

If you are more familliar with unix, then go to FINDER - UTILITIES - TERMINAL

and run traceroute from there.

Please post the results.

Also do the same from one of the windows boxes. it's tracert on windows.
0
 
LVL 23

Expert Comment

by:brettmjohnson
ID: 12361490
You can also run traceroute from the GUI Network Utility:
"/Applications/Utilities/Network Utility.app"


0
 

Author Comment

by:mnmorency
ID: 12361515
ON THE WINDOWS SYSTEM:

Tracing route to XXX.XXX.XXX [192.168.40.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3   224 ms   229 ms   239 ms  XXX.XXX.XXX [192.168.40.20]

Trace complete.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
FROM THE MAC

traceroute to 192.168.40.20 (192.168.40.20), 30 hops max, 40 byte packets
 1  192.168.1.1 (192.168.1.1)  1.2 ms  0.422 ms  0.389 ms
 2  * * *
 3  xxx.xxx.xxx (192.168.40.20)  230.871 ms  231.302 ms  230.574 ms

0
 
LVL 23

Expert Comment

by:brettmjohnson
ID: 12362475
Routing within the subnet did not appear to be the problem.
Use traceroute to check the route to one of the 10.x.x.x addresses.

0
 

Author Comment

by:mnmorency
ID: 12362562
The problem does occur when trying to get to 192.168.40.20 as well as 10.100.1.33.  A traceroute to 10.x.x.x had the same results as the ones for 192.168.40.20 posted previously.

If it is any help, the three networks in question (192.168.1.x   10.100.1.x  192.168.40.x)  are connected through VPN tunnels.
0
 
LVL 30

Expert Comment

by:weed
ID: 12362583
Actually the "could not be found" issue is less likely a network issue, and more likely an OS X "stale cache" sort of issue. Run Cocktail from www.versiontracker.com. Use the Pilot section to clean up everything, then restart and try it again. That usually works for me.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 2

Expert Comment

by:Scorp888
ID: 12387727
Ok, can you give us a bit more detail on the network layout then.

You've got

192.168.1.x
10.100.1.x
192.168.40.x

Which vpn software are you using, and how's it set up.

How are you allocating the routing between the three?

192.168.1.1 will be the defatul gw for the 192.168.1.x network, how does it route to 192.168.40.x and 10.100.1.x networks please?

Also, I'm assuming these are all remote sites connecting via vpn? Can you ping the to different ip's throug vpn, and it's just the connections you can't make?, and only on the mac's or everything on that site?
0
 
LVL 2

Expert Comment

by:Scorp888
ID: 15704031
Well providing he came back with the more detailed network information we could have determined the root cause of the problem.

Weeds suggestion may have worked, but I'm not convinced that would be the case, as to be correct it would have needed the cache to get the wrong information in the first place for it to be cached. (Which is possible as it has the alias for them)

So I guess it's the good old split the points between Weed and scorp on this one (aagh I'm never going to catch him up! weed go on holiday :-) )




0
 
LVL 2

Expert Comment

by:Scorp888
ID: 15756658
Delete, does that mean no points for either weed or me?

He has two equally valid solutions.

Either one has taken time, and either one could be correct.

I'd suggest a two way split.

 Split: weed {http:#12140060} & Scorp888 {http:#12191259}

0
 
LVL 20

Expert Comment

by:Venabili
ID: 15756671
Had you? You asked for more information and without this information you cannto know if you are even close to the answer.
Points are for answers. These ahere had been really good tries but with the luck of information from the Asker, they are not worth saving.
I stay behind my recommendation.
0
 

Author Comment

by:mnmorency
ID: 15756851
Sorry, all-- just got back to checking on this thread. Was traveling quite a bit.

Thanks for all the people who offered assistance, but the above comments didn't really lend to the eventual solution.  I eventually solved the issue myself this way:
____________
When trying to connect to Windows shares, use the SMB protocol from the finder:
GO --> Connect to Server --> SMB://server/share
In the event of an error -36, try using the server's IP address instead of the name:  SMB://192.168.40.20/share
____________

This has worked in every case.

Thanks again...
0
 
LVL 20

Expert Comment

by:Venabili
ID: 15757088
Then thios should be PAQ'd and points refunded

Thanks for posting the solution.
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 15780624
PAQed with points refunded (250)

CetusMOD
Community Support Moderator
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now