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Unable to Right click a single message in Outlook 2003 attached to a Exchange 2003 Server.

Posted on 2004-10-20
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Last Modified: 2012-05-05
I have a user who just recently is unable to select a single message and right click on that message to mark it as READ. If he goes to the menu bar and selects the "Mark message as read" it works fine...    However, if he selects more than one message in his inbox he is able to right click on them and choose "Mark as Read"

Any ideas?
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Question by:LibertyIMS
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9 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12362399
Weird.

can the user right-click any other single message other than the one he is trying to see if that can be done..

how about moving that specific email to deleted items folder and then putting it back in inbox to see if that would make any difference..

Can the user send him an email and try on that message..
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Expert Comment

by:AnnieM149
ID: 12435101
I too am having the same problem.  My system was recently redone and all was working well until yesterday or Tuesday afternoon.  I have not installed anything beyond MS Office 2003 and XP Service Pack 2.  I have tried to do a detect and repair, no go, tried to reinstall Outlook, no go.  I tried to reinstall the service pack for office 2003, no go.  I am unable to right click on an email or calendar appointment.  I thought it was a system wide thing, but it happens only in outlook.  Even the "Right-Click" key on the keyboard doesnt work when I try to use it on a message or appointment.  I am glad I am not alone, but this is very annoying and I would like to have some sort of solution should it start happening to our users ;).  Thanks for the info!!!
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Author Comment

by:LibertyIMS
ID: 12435187
What is strange is that this does not always happen to my user. He just came back from a road trip (reason why I have not replied sooner) and his system is working fine now. However he did tell me that sometime is starts fine, but later in the day he looses the ability to right on an e-mail. So i have been unable to test the suggestions from sunray 2003 yet but will as soon as it happens again.

On a side note, there was a work around for my user.... and that was going up to the VIEW window of Outlook and clicking there... at that point he is able to mark the message as read (or get the right click screen).
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Author Comment

by:LibertyIMS
ID: 12435203
Should add the VIEW MENU not the view window
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Expert Comment

by:AnnieM149
ID: 12436162
Hi.  I tried doing what sunray_2003 suggested and i am having no success.  So far, the problem is consistent for me and it encompasses ALL of my emails.  Even my archived emails.  So it seems to be an Outlook functionality issue? but maybe server related?  I just dont know...  One thing, it did force me to get reacquainted with the menus along the top.  It is very hard to get out of the right-click habit!  I have done some searching on MSKB and Google, but this was the only hit that was truly relevant.  A big Thank You in advance for any help out there!!!
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Expert Comment

by:AnnieM149
ID: 12443330
Hi.  This whole no-right-click thing was driving me nuts, so this is what I came up with: The profile is corrupt.  I got over having to re-create my settings and just made myself a new profile.  I renamed my old profile: OLD.profile and logged in again.  And this time, my Outlook is behaving properly once again!  I am still interested in finding out what is the true issue.  However, at least there is a work-around.  Thanks!
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sunray_2003 earned 375 total points
ID: 12443449
Profile corruption in outlook is very common and I have not researched yet  what all the different ways it could get corruptde
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Expert Comment

by:AnnieM149
ID: 12443486
I forgot to make it clearer:  I tried to create a new profile in outlook.  That was one of the first things I did.  It did not help.  I had to create a new user profile in Windows XP.  You are correct though about Outlook profile corruption.  Outlook is too suseptible to corruption.
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LVL 49

Expert Comment

by:sunray_2003
ID: 12443547
I should say the same case with windows profile.. There are more reasons why a windows user profile might get corrupted than a single outlook profile... Virus , spywares  all can add to this
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