Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


SBS 2003 Exchange Intermittent pop3 retrieve errors and lost inbound emails from Internet hosted mail site

Posted on 2004-10-20
Medium Priority
Last Modified: 2008-01-09

Recently, we installed a new SBS2003 server with 30 users. We pull email from an internet mailbox via pop3 and send from exchange via smtp. Users connect locally to the server and use outlook to view.

We are not talking about a lot of traffic. We have a dedicated 144kb Internet connection. It appears to be reliable.

We are losing inbound emails.

We are having intermittent errors on the pop3 retreival process. It will work fine for hours and then give a burst of errors for particular users, not all of them. It will then clear up. The event log lists errors 10060 id 1d1022 about it having trouble downloading an email for a particular user. Microsoft has no info on this error. Then it will clear up. The internet account shows that the mailbox is empty and has been recently accessed.

I know that the emails enter the Internet site, I have them copied, as they are recieved to a account (I keep the original). The emails are received and forwarded correctly to the site.


Does the email server (hosted internet mail site) delete the email before the pop3 transfer is complete?

Is there a more reliable method of reception?

What other method can I use to pull email from the internet hosted site (Interland) that is more reliable than pop3?

Can I tune the pop3 connector to make it more tolerant?

Can I use smtp to retrieve the emails? Is it more reliable?

All of the event errors listed in the event log have no information available from Microsoft.

Help, my client is in distress on these "lost" emails! I am too!

Question by:jabath
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Accepted Solution

SaratogaTech earned 2000 total points
ID: 12362800
We have ran across the same problem with the POP3 connector on SBS 2000 & SBS 2003.  The email is downloaded off the POP3 server but the mail never appears in the mailboxes and the POP3 mailbox is empty afterwards.  The mail goes to a black hole.  The only workaround we have ever found is to use GFI MailEssentials, which is a SPAM filter, but has POP2Exchange in it.  Basicly the same as the POP3 connector, works the same.  We have never had a problem with the GFI Pop2Exchange.


Author Comment

ID: 12375003

I will check into it.

Some things that I have tried - deleted and added particular users  and restarted the mail service - it appears to have helped somewhat...

I am still seeing errors.

Thanks for the feedback.

Question : Can I retreive email with smtp? into the exchange accounts?


Expert Comment

ID: 12379831
SMTP can used for email if you ditch the POP3.  You would have to first have to have a static IP address on you Internet connection.  Second, you would need to have your MX record changed to your static IP. Third, you need to config the default receipient policy for your email domain, which is probably done already.  Forth, not necessary, but beneficial these days, is to have a reverse DNS entry for you mail server, prevents alot of NDR's.  You can them add as many email alias's as you want to add to exchange accounts

Author Comment

ID: 12525084
I have installed the gfi mail essentials and use it to pull pop email and have had no issues. Thanks!

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question