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Exchange 2000 Item Retention and the location.

Posted on 2004-10-20
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Last Modified: 2010-04-14
If I restore the information store to another server does that bring along with it the item retention data too?  I guess what I'm asking is item retention stored in the Information Store as well as everything else or is it elsewhere?

I guess this is a two part question - Can I recover items in the item retention (which is from another account) if I don't log on with their account?  I can't recover them with me logged on with my account can I?
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Question by:LegDrop
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Expert Comment

by:harleyjd
ID: 12363905
1. Yes, they will still be there.

2. Yes, it is possible, but only by using the services option in Outlook to open that users mailbox. Problem is recovery item get put back in their box, so they're (probably) going to notice the admin is checking up on them. Better to do this after hours, or if it's an ongoing issue build the recovery server like you were thinking, then keep it built, ready for next time...

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Author Comment

by:LegDrop
ID: 12371215
Opening the other mailbox in my Oultook doesn't work.  The option to recover deleted items is greyed out .  I will try to restore the IStore on another server, though that's always fun to try and get to take.  Thanks for your help.
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LVL 15

Expert Comment

by:harleyjd
ID: 12375382
You have to have the deleted items folder highlighted to get the "recover" option to come up.

You may need to open the box with the box as the profile account, not a a secondary account, though Im pretty sure you dont.

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Author Comment

by:LegDrop
ID: 12375619
I ensured I had the deleted items folder highlighted but it's the recover option is still greyed out.

I can't open the mailbox as the primary account as I don't know the password to the account.  Cracking the password will take too long (it's a real good password because I enforce strict password rules - DOH!) I could reset the password but they would know something was going on so that is not an option.
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Accepted Solution

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harleyjd earned 2000 total points
ID: 12376530
Sorry - my bad.

Create a new outlook profile under your admin account.

Create the profile with the user's mailbox set to open normally, not your mailbox.

Bad terminology on my part.

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