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Outlook behaving badly question

Posted on 2004-10-20
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Last Modified: 2012-05-05
we have a Windows 2000 server with Exchange running, and run Windows XP with Office XP on a laptop, and the laptop in question is reporting many weird errors, we have run anti spy ware and anti virus software with nothing picked up however, it began with an email send out that did not go properly, and ended up sending several hundred times to the same person, the person recieveing the email runs outlook express and now has the same problems, now when an email is sent it takes some of the body of the email and or attachments, it seems random as to how much it will remove or what attachments it will take.  We have created a new profile with no avail, does anyone know if this is a Microsoft bug or virus etc and how do we fix it?.......

we have tried recreating profile, and windows user account, and it is local to the machine, any user gets same problem, no virus scanner pics up anything
Thanks
Benny
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Question by:Benny1967
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Expert Comment

by:sunray_2003
ID: 12364046
Benny ,

After creating the new profile , did you create a new PST ..

Is your office xp and OS fully updated ?

Even now if you send a new email , it is sending hundreds of times or it is still because of old email ?

Have you tried to send emails in different formats to see if the stripping of the emails will take place ?
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Author Comment

by:Benny1967
ID: 12364119
Hi
no we didn't create a new pst, but we have done since this all began due to a crash, and yes all updates are current.
We no longer have hundreds of emails being send just the ones we want but they are empty when arriving at the other end or minus attachments

and we have tried changing to HTML, from plain text to word etc seems to make no difference.  As all our profiles are stored on the server and we run from roaming profiles if it were the pst file it should happen when logged into other machines as this user, but it appears machine specific for any user of that machine.
Does that help at all??
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Expert Comment

by:sunray_2003
ID: 12364142
You may have a point here.

how about sending emails to yourself with attachments.. Does that go through fine ?
how about sending email from outlook to any of your hotmail or yahoo account , can you go and check those emails with attachments in yahoo website , fine ?

Attachments not being received on the other end possibly could be the ISP on the other end blocking your attachments.
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Author Comment

by:Benny1967
ID: 12364226
emails to myself some are ok some are stripped, and attachements seems to be random as well sometimes they go through sometimes not, and it doesn't matter to whom it goes.

I can go into the sent box and see that the email was either stripped or the attachement removed.
Seems we may need to try saving email first then sending to stop the stripping
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LVL 49

Expert Comment

by:sunray_2003
ID: 12364256
have you checked with respect to getting attachments if they have windows XP Sp2 machines etc..

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LVL 49

Expert Comment

by:sunray_2003
ID: 12364285
is there any add-in installed in the machine ?

security updates on outlook also can cause stripping of attachments.
work around here
http://slipstick.com/outlook/esecup/getexe.htm 
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Author Comment

by:Benny1967
ID: 12364311
no addin's and have checked XP S2
and checked link, it's not exe, zip etc files, there are PDF and XLS files that have been stripped, and runs Office XP with all relevant SP's stripping occurs on machine as in sent folders so isnt; an issue at other end .... blocking attachments

can recieve all attachements send to us no problem
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LVL 49

Expert Comment

by:sunray_2003
ID: 12364878
Try this
open outlook
go to tools --> options --> mail format
change the format to be plain text

click on "Internet format"
and check " Encode attachments in UUENCODE format when sending a plain text message"

see if that helps
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Author Comment

by:Benny1967
ID: 12364908
have tried changing the format to plain text doesn't help
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LVL 49

Expert Comment

by:sunray_2003
ID: 12364917
Benny1967,

did you check that option after changing to plain text..
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Author Comment

by:Benny1967
ID: 12365004
ok have checked that option and will see how it goes for the day....
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LVL 49

Expert Comment

by:sunray_2003
ID: 12365017
play around. send all types of attachments, close and open outlook and check , logoff and logon user and check..
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Author Comment

by:Benny1967
ID: 12365086
yep will do, see if it helps......

worked fine prior to this strange email recieved in the beginning.

failing this i think we will just reload windows, Office and blow his profile away again

Cheers will let u know how it goes and thanks for ur help
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sunray_2003 earned 500 total points
ID: 12365096
thanks . post back
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