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When blackberry downloads exchange mail it marks them as read in outlook.

I have an Exchange 2000 SP3 environment in which the owner of the business uses a blackberry. He is complaining that when the blackberry downloads mail it changes it from unread status to read in outlook. Is there a fix for this?
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newimagent
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newimagent
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1 Solution
 
JConchieCommented:
What sort of forwarding is he using....desktop redirector, web client or BES
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newimagentAuthor Commented:
I believe he's just using POP3 to download his mail to it through the web.

Sorry for the delay in response. He pushed this aside for other emergencies ;)
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JConchieCommented:
Sorry to be picky, but I want to make sure I'm understanding what's going on.  His mail is coming from a pop3 account, not from your exchange server?  And it is being marked as read on the pop3 account as it is downloaded to the blackberry?

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newimagentAuthor Commented:
The mail server is an exchange server. Optionally you can connect to the server through the web via pop3 or imap4. I belive his blackberry is set up to download mail via pop3. His pc in the office uses outlook 2002 and connects directly with exchange. When the blackberry downloads mail from the exchange server, it shows up as read in outlook even if it wasn't read.
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JConchieCommented:
Ok, lets take a step back here, for redirection...are you using a Blackberry exchange server, or are you using desktop redirector on his desktop....or are you using the web client, with mail forwarded in either exchange or outlook?    That is the most basic question....I need a clear picture of that to help you.
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JConchieCommented:
newimagent,
Where are we at with this problem?
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newimagentAuthor Commented:
downloading mail using the web and pop3. he has no desktop redirector. sorry this has taken so long as they have me doing other things now.
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JConchieCommented:
If he has not desktop redirector, how are you syncing mail to outlook? If you are using the provider's web client to forward mail to the blackberry,  are you having outlook forward incoming mail to the web client...or are both the web client and his outlook setup to download directly from his pop3 account?
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newimagentAuthor Commented:
the server is an exchange server. from what he's told me his outlook is using exchange, and his blackberry is downloading mail through the web using pop3. the two are not connected.
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JConchieCommented:
OK, sorry to keep picking at this, but need to have a full understanding of the situation in order to fix the problem.
So, assuming that he is using either exchange or outlook rules to forward a copy of all incoming exchange mail to his blackberry provider's web client, which then sends it on to the handheld..............this just doesn't make sense....because the web client does not sync with the handheld......and exchange/outlook only sends a copy of the email to the webclient....so that nothing that happens to the copy on the handheld has anything to do with the original in outlook.

On the other hand, and I am still not clear about this,  if the handheld is directly accessing exchange, that may be the root of the problem.


In any case, there is a simple solution that will fix the problem without knowing what is causing it......install the Blackberry Desktop Manager/Desktop redirector software on his machine and use that to send email from outlook to the handheld.....then you have a number of choices about how the handheld and Outlook sync......and where mail must be opened before is marked as "read"

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pzkzm9Commented:
One "Gotcha" using the desktop redirector is that it requires that your Outlook client is always running ... if outlook isnt running, redirection isnt occuring.
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JConchieCommented:
That's what "ctrl-alt-del-enter"  is for....................... ;-)
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newimagentAuthor Commented:
I think the people who set him up were trying to keep it simple, using the redirector works well. Thanks.
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