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A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.

Posted on 2004-10-21
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Last Modified: 2008-01-10
I am having difficulty sending email to a single recipient in another, completely separate domain.  The emails always bounce back 24 hours later with the error " A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.... 5.4.6 SMTP; 554 5.4.6 Too many hops.  Email to other users in the same domain are delivered fine....

Thanks in advance for your help.
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Question by:Shepsys
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Sembee earned 1000 total points
ID: 12371997
If other users on the same domain can be emailed without any problems then you need to speak to the administrators of the remote domain - it is probably a problem at their end. The recipient has probably got a rule to auto forward the message to another account, which is either full or has a rule on it to send back to the original account - causing an email loop. You have seen a prime example of why I don't allow automatic forwarding for any users on email servers I administrate.

Simon.
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Author Comment

by:Shepsys
ID: 12374024
Thanks.  I've contacted their administrator and am waiting to hear back.  They're in Australia so time zones may delay things a bit.  Will let you know as soon as I learn anything.  And yes, it makes good sense to disallow automatic forwarding, especially if you have large number of users!
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Author Comment

by:Shepsys
ID: 12422839
Well, I never heard back from the admin so will close the case.  Again, thanks for the assistance.
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