Solved

SPL and SHD print files hang up

Posted on 2004-10-21
728 Views
Last Modified: 2006-11-17
Win XP PC has an HP 3650 printer attached locally.  It will hang up intermittently on a print job that won't print, and nothing behind this job will print, either.  Deleting jobs in the printer interface doesn't work, it just sits there without deleting it.  Only way to clear the print job is to go to c:\windows\system32\spool\printers and delete all SPL and SHD files, and stop and start print spooler service.  I have to log in as admin to do this.

All I can find on this problem is how to clear it, but I want to keep it from happening in the first place.

Why do these files keep building up and not deleting? Files are marked as read only, and I've unchecked this, but it still does the same thing.

Thanks
0
Question by:maharlika
    4 Comments
     
    LVL 95

    Assisted Solution

    by:Lee W, MVP
    Not really answering your question, but you could schedule a job on the PC to run as an administrator that would delete the files periodically.
    0
     
    LVL 27

    Accepted Solution

    by:
    There are print jobs stuck in the print spooler. The Windows test page from the General tab on the driver can print because it bypasses the spooler. To free up the spooler and let print jobs through or allow for the print driver to be deleted, clear out the files in the spooler.
    To delete the spool files in Microsoft Windows XP .... some process steps that 'may' help.
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00026681&locale=en_US
    0
     
    LVL 27

    Assisted Solution

    by:Asta Cu
    Or this...
    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=npd09305
    Unfortunately could not find specifics for your model, problem and XP.
    0
     
    LVL 27

    Expert Comment

    by:Asta Cu
    IMHO, we provided all that we could in this regard, Turn123.  Other than stopping the spooler service and remove the SPL & SHD files (shadow files); or configuring it to start printing after first page spools to complete the jobs vs. spooling entire print jobs which can remain if they can't complete just isn't anything further I could add.  Sometimes that which we wish were, isn't.  Just don't know what else we could have done here.
    0

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone. Privacy Policy Terms of Use

    Featured Post

    What Should I Do With This Threat Intelligence?

    Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

    Suggested Solutions

    Taxes are an innate part of life that evades the conscious mind in most cases. What are they? What do they stand for, and how much does it cost me? These are questions that should cross every mind of those living or visiting Canada. Goods and Ser…
    Surprisingly, there is a lot to Gym battles, and I thought it would be helpful to share knowledge about all the ins and outs of this feature!
    Articles on a wide range of technology and professional topics are available on Experts Exchange. These resources are written by members, for members, and can be written about any topic you feel passionate about. Learn how to best write an article t…
    Introduction to GIMP:  GNU Image Manipulation Program. It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.

    877 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now