SPL and SHD print files hang up

Win XP PC has an HP 3650 printer attached locally.  It will hang up intermittently on a print job that won't print, and nothing behind this job will print, either.  Deleting jobs in the printer interface doesn't work, it just sits there without deleting it.  Only way to clear the print job is to go to c:\windows\system32\spool\printers and delete all SPL and SHD files, and stop and start print spooler service.  I have to log in as admin to do this.

All I can find on this problem is how to clear it, but I want to keep it from happening in the first place.

Why do these files keep building up and not deleting? Files are marked as read only, and I've unchecked this, but it still does the same thing.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lee W, MVPTechnology and Business Process AdvisorCommented:
Not really answering your question, but you could schedule a job on the PC to run as an administrator that would delete the files periodically.
Asta CuTechnical consultant & graphic designCommented:
There are print jobs stuck in the print spooler. The Windows test page from the General tab on the driver can print because it bypasses the spooler. To free up the spooler and let print jobs through or allow for the print driver to be deleted, clear out the files in the spooler.
To delete the spool files in Microsoft Windows XP .... some process steps that 'may' help.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Asta CuTechnical consultant & graphic designCommented:
Or this...
Unfortunately could not find specifics for your model, problem and XP.
Asta CuTechnical consultant & graphic designCommented:
IMHO, we provided all that we could in this regard, Turn123.  Other than stopping the spooler service and remove the SPL & SHD files (shadow files); or configuring it to start printing after first page spools to complete the jobs vs. spooling entire print jobs which can remain if they can't complete just isn't anything further I could add.  Sometimes that which we wish were, isn't.  Just don't know what else we could have done here.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.