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SPL and SHD print files hang up

Win XP PC has an HP 3650 printer attached locally. It will hang up intermittently on a print job that won't print, and nothing behind this job will print, either. Deleting jobs in the printer interface doesn't work, it just sits there without deleting it. Only way to clear the print job is to go to c:\windows\system32\spool\printers and delete all SPL and SHD files, and stop and start print spooler service. I have to log in as admin to do this.

All I can find on this problem is how to clear it, but I want to keep it from happening in the first place.

Why do these files keep building up and not deleting? Files are marked as read only, and I've unchecked this, but it still does the same thing.

Thanks

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Lee W, MVP

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Asta Cu

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SOLUTION

Asta Cu

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Asta Cu

IMHO, we provided all that we could in this regard, Turn123. Other than stopping the spooler service and remove the SPL & SHD files (shadow files); or configuring it to start printing after first page spools to complete the jobs vs. spooling entire print jobs which can remain if they can't complete just isn't anything further I could add. Sometimes that which we wish were, isn't. Just don't know what else we could have done here.