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ArcserveIT 6.61

Posted on 2004-10-21
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Last Modified: 2010-04-03
I am using ArcServeIT 6.61 on NT4 SP6a Compaq machine for daily backup. For some time now, it was backing up okay. Recently, we had a preventive maintainance and the server was shutdown. after it was brought up again, I noticed that the backup was running faster (which was the good thing). However, I noticed that it was completing faster because it was NOT performing a merging.   It used to take around 4 hours to perform a merging of 6 sessions (as shown in the Job Status window).

However, without this merging, I assume now I cannot 'Restore by Tree'. When I tried to restore by tree, (one particular file), I cannot select. When started up the restore manager, and clicking on say C:, the tree is not presented.

How can I revert the job to such that it will automatically do what its suppose to and enable me to restore individual files?

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Question by:minitaz
    13 Comments
     
    LVL 5

    Assisted Solution

    by:mrielf
    Open your backup asx file
    Open Backup->Options->Operation tab
    Ensure that "Record Detailed Information" is selected at Database selection
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    LVL 22

    Assisted Solution

    by:dovidmichel
    Check the ARCserve\temp directory for files. If no jobs are running the directory should be empty. If there are *.cat files, then the merge after backup is not taking place. If there are any *.tmp files then the conversion of the tmp to cat extention did not take place. During backup, data goes into the tmp file at the end of the session the tmp file is changed to cat and backed up as the last file in the session. tmp files can just be deleted. As for the remaining cat files run mergecat.exe and that should merge in all those files. After this the directory should be empty and hopefully the problem solved. If mergecat fails to merge in all the files as a test move them out so the temp directory is empty, and see if after the next backup it is empty again, which indicates the data is merged as it should be.
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    LVL 1

    Author Comment

    by:minitaz
    mrielf>> That setting is set as said and no change was done.

    dovidmichel>> That was what was noticed recently, many .tmp and .cat files. I'll try to run the mergecat and also moving out any remaining files and test backup again.

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    LVL 1

    Author Comment

    by:minitaz
    Good news> Managed to run mergecat successfully. and All .cat files are gone. leaving only some .tmp files. deleted them and scheduled a backup.

    Bad news.> After scheduled backup, temp directory left with few .cat files and 1 .tmp file. The catalogs did not get merged automatically after the end of the job.
    It used to be as I can see lines like "[CAT] Wednesday [ID: 1234, Session:1] is merged." after the backup is completed;

    I was hoping dovidmichel's suggestion will bring that back, but it did not.

    PS: I'll split some points to all those who comment when the issue is resolved. Please be paitient.



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    LVL 22

    Assisted Solution

    by:dovidmichel
    Take a look in the activity log for that job to see if the job completed normally or was interupted. If need be put the Job Engine in debug mode and run another job.

    In the mean time keep running mergecat and deleting any tmp files.
    0
     
    LVL 1

    Author Comment

    by:minitaz
    Thanks dovidmichel. Under the activity log, the job runs and ended smoothly, with the job rescheduled to the next day. (Running a daily schedule).. I'm putting the job engine to debug mode for the next run to confirm things.

    I was just thinking, is it necessary to put 'mergecat' as a Post-Job command?
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    LVL 22

    Assisted Solution

    by:dovidmichel
    No it is spauned automatically when the backup finishes.

    It does not make sense that the job finished without error and yet there is a tmp file left in the directory.
    Here is what happens:
    Backup starts
    session 1 begins
    tmp file created
    tmp file is filled with all database info
    session 1 finishes
    tmp file is changed to .cat
    cat file is backed up to tape as the last file in the session
    session 2 begins
    tmp file created
    and so on

    So the existance of a tmp file in the directory means that the job did not finish normaly or the file was already there.
    0
     
    LVL 1

    Author Comment

    by:minitaz
    Hello dovidmichel. Thanks for the help. Here's what happened in the latest backup. The catalog files are still not merging on its own. However, the temp directory does not contain any .tmp files anymore, though all the .cat files are there. Perform a mergecat and after which, the temp folder clears up.

    From what you described, the backup seems to be performing okay but arcserve seems to have 'forgotten' to perform the mergecat at the end of the job. Any idea?

    Once again, I thank you for your patience.
    0
     
    LVL 22

    Assisted Solution

    by:dovidmichel
    If the # of cat files = the # of sessions then we know that mergecat did not run at all, and the problem is in Task failing to span it. If there are less cat files then it ran started merging but stopped for some reaon. Either way 6.61 does not have a debug that will capture it.

    Thinking about it, perhaps your suggestion of putting mergecat in as a post command is the best way to go. Yes it should not be needed but it will provide the same level of functionality and it will be a quick fix. I don't think it is worth reinstalling just for this.

    So I say go ahead and add it in as a post command and be done with it.
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    LVL 1

    Author Comment

    by:minitaz
    the # of cat files does not = # of sessions. damm!!

    after schedule backup, # cat file= # of sessions -1, with 1 .tmp file..

    0
     
    LVL 1

    Author Comment

    by:minitaz
    and even afetr merging by mergecat, the part when selecting restore file by tree is still not working.

    <<However, without this merging, I assume now I cannot 'Restore by Tree'. When I tried to restore by tree, (one particular file), I cannot select. When started up the restore manager, and clicking on say C:, the tree is not presented.>>

    this part is very important. any help?
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    LVL 22

    Accepted Solution

    by:
    Database corruption could be at the heart of it. Look in the ARCserve directory for dbmgr.exe it is a GUI utility for checking and repairing the database.
    0
     
    LVL 1

    Author Comment

    by:minitaz
    ok. done that. database corrected.

    though mergecat still don't run automatically, i guess its little point trying to troubleshoot it. will add in the mergecat either as a post job command or morning exercise for me... and proceed from there.

    Thanks for all who contributed. accespting the answer from here.
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