Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Outlook XP slow when emailing an attachment

Posted on 2004-10-22
Medium Priority
Last Modified: 2010-04-08
We have Outlook XP installed on our Terminal Server.  Last week 1 user reported Outlook being slow when sending an email with an attachment.  I can recreate this logged on as myself.  Regular emails work fine (text), and opening attachments is fine.  But when sending one, when you click the send button, it looks like Outlook freezes for about 1 minute.  The send button stays depressed and then after about 1 minute it goes away and the message is sent.  

I couldn't find much online or in EE.  What I did find I believe I tried.  I did what is listed below:

I did a full reinstall of Office XP.
I unchecked the IM option.
I emptied the recycle bin and temporary internet files.
I defragged the drive.
Looked for a \program files\messenger folder but it didn't exist.

Any other ideas?  I really don't want to have to wipe the TS and start over.
Question by:robrandon
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
LVL 49

Accepted Solution

sunray_2003 earned 1000 total points
ID: 12383610
Hi robrandon,

Have you tried to recreate the profile or create a new profile in outlook and check the behavior??

Does it happen for any attachment files and wherever the attachments may be ?

Check to see if word is used as default email editor. If yes , remove it and see the difference ?

Is outlook XP fully updated ?

LVL 20

Assisted Solution

by:Dufo G. Belski
Dufo G. Belski earned 1000 total points
ID: 12383633
How big is the attachment?
LVL 16

Author Comment

ID: 12384012
Good ideas, but no such luck yet.

I delete my profile from the Terminal Server and logged on using MSTSC.  It created the new profile.  I launched Outlook and configured the new Outlook Profile.

I tried sending 3 different types of emails.  
1. Text
2. Attachment size 95 KB
3. Attachment size 5056 KB

1 sends right away, 2 takes a few seconds, and 3 takes about 2-3 minutes.  I then tried unchecking the IM option.  Same results.

Since it seems to be taking longer with the bigger attachments, it is making me think that it is actually a communication problem with the Exchange server.  However, I've never seen it hold the message window open like that before.

When I reinstalled I used an local admin/network installation folder I had created that deploys it with sp2.  I have not installed any patches after that (but it worked fine for quite some time without any of the other patches).

Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

LVL 16

Author Comment

ID: 12384736
RESOLVED!  Thanks for your help on this.  It got me pointed in the right direction.  

Some networking stuff was done about 1 week ago, secifically plugging servers into different switch equipment.  I put the server in a different switch and it is working like a champ!

I'm going to split points.

LVL 49

Expert Comment

ID: 12384766

Glad you got it fixed and Happy to help

LVL 20

Expert Comment

by:Dufo G. Belski
ID: 12388311

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question