Problem with Outlook 2003 Rules

Posted on 2004-10-23
Last Modified: 2010-05-18
I've had a couple of Outlook rules forwarding messages into various folders.  I was just going to go and add another one and I see that my rules button is grayed out and not sensitive.  I can't think of why this has happened, but I'd appreciate help in fixing it.

I also went and checked to see if I had any items that had been disabled (I don't).  I have Norton and McAfee both on my system, but I always have and I haven't added any spam blocking software (I had been relying upon the MS stuff).  I was thinking that maybe some virus/spyware wacked it, but I'm free of both problems.

So, something has changed.
Question by:klamerus
    LVL 49

    Expert Comment

    Hi klamerus,
    > I see that my rules button is grayed out and not sensitive.

    Where exactly do you see it grayed out ?

    opening outlook and clicking on INBOX on the left navigation pane , can you go to tools and press Rules wizard ?

    Did this happen after updating your outlook or installing any software ?

    I would NOT recommend having both Norton and Mcafee on the same system. Though that may not do anything to your issue, having 2 Anti-virus in the system is NOT recommended.

    LVL 19

    Accepted Solution

    Do you have service pack 1 installed?
    Maybe something is corrupt - if you need to start from scratch on rules use the
    /cleanclientrules switch
    see here:

    LVL 49

    Expert Comment

    Glad you got it solved..

    LVL 1

    Author Comment

    I don't actually run both anti-virus tools (just Norton).  I simply have the utilities for both.

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